The Capital Hotels & Apartments + Roubler

The Capital Hotels & Apartments is the fastest growing hotel group in South Africa, disrupting the market in the apart-hotel sector. With a network of hotels and apartments across South Africa and an expanding workforce, The Capital Hotels required a flexible and modern workforce management system. They wanted a partner that was as disruptive in the technology industry as they were in hospitality.

The Capital Hotels had ambitious expansion plans, growing throughout 2020 despite the significant challenges faced. They didn't want to be held back by inefficient software or disjointed processes, and with rules and regulations on travel constantly changing, flexibility was critical.

Previously, without an all-in-one system, employee information was fragmented and managers were spending valuable time onboarding and rostering their staff. With no central place to manage teams and view workforce data, senior leadership lacked insight into where they could be making gains in terms of efficiency.

Roubler provided The Capital Hotels with a comprehensive workforce management system covering the complete employee lifecycle: from onboarding, to time and attendance and rostering. The implementation gave them complete oversight across the entire group to ensure employees are working the right hours and being paid correctly across their various locations.

At a site level, managers save valuable time with features like smart rostering and leave management in the mobile app, allowing them to focus on providing an exceptional customer experience. Employees can view their roster, book leave and update personal information, without the need to log in to different systems or request information from HR.

For The Capital Hotels, 2020 was a year of significant disruption. Operating as a quarantine hotel throughout lockdown, they would often have a large influx of guests at very short notice as international flights arrived. Roubler helped The Capital Hotels galvanise their workforce with exceptional speed, as management could create rosters at the click of a button and notify staff of upcoming shifts automatically via the mobile app. This flexibility to manage their constantly-changing workforce demands and changing work patterns throughout the pandemic has been key to their ability to continue to scale.

With Roubler in place, The Capital Hotels achieved:

- New staff are onboarded faster
- Managers spend less time on admin
- Employees can manage their work life via the mobile app
- Roubler has enabled them to manage their workforce far more efficiently across their group of nine hotels nation-wide
- Complete oversight across the entire group to ensure employees are working the right hours and being paid correctly across their various locations
- Exceptional speed in creating rosters and notifying staff of upcoming shifts automatically
- Ability to continue to scale with flexibility to manage constantly-changing workforce demands