Beso Francés: digitised its people management to grow in an organised manner

Beso Francés, a design and retail brand with over 280 employees distributed across 23 stores, faced significant challenges in its internal people management. Before implementing Buk, they used emails, drive, forms and Excel to manage processes. Communication was not agile and did not reach all stores in a timely manner. The company felt the need to grow in an organised way, improve its internal communication and strengthen its connection with its people.

Beso Francés implemented Buk as a comprehensive platform for its people management. The solution included: Communication and Recognition module to improve team connection; Survey module to listen to employees and understand how they feel in order to act and adjust processes; Electronic Signature module to digitise document signing in a secure manner; Training module (Buk Training) to prepare employees with mandatory courses and certifications; supported change management to ensure successful platform adoption.

Beso Francés successfully strengthened its team connection through visible recognition, making its workers feel valued, which was reflected in workplace culture and customer service. The survey module enabled the company to listen to employees and take improvement actions, even during new employee training. Electronic signature made everything more agile and secure, with documents that can be signed from anywhere and everything kept in order. It significantly simplified file management work, with each employee's complete history from start to finish stored in their personnel file. The training module allowed the training plan to begin from day 1 with mandatory courses, helping employees to train and certify themselves from the comfort of their home via their phone.