Acurio Restaurantes and people-centred talent management

At Acurio Restaurantes, talent is the main ingredient. The human resources management team faced the challenge of improving their employees' experience and even raising the eNPS across their different locations. They needed a tool that not only measured results, but helped them understand the people behind each establishment, kitchen and service area. With operations distributed across multiple sites and diverse teams (from kitchen staff to administrative areas), measuring workplace culture was a cumbersome, one-off process that did not allow for a segmented view of the reality facing each employee group.

Mandü supported Acurio Restaurantes in their talent management programmes, delivering clear insights to design more strategic and human-centred plans. With Mandü's support, they were able to measure workplace culture in a segmented way, understanding the reality of each employee group and converting data into concrete actions that strengthened connection and commitment. The Acurio Restaurantes team moved from having isolated measurements to a continuous process of listening and improvement, where each workplace culture result becomes an opportunity to continue growing from a culture and purpose perspective. The platform made it possible to identify improvement priorities and act with precision, allowing one of the units that had low eNPS and engagement to turn things around thanks to the analytics offered by Mandü's solutions.

One of the units that had low eNPS and engagement was able to reverse this situation thanks to the analytics offered by Mandü's solutions. Today, the Acurio Restaurantes teams enjoy a more connected, participative culture aligned to their shared purpose: creating memorable experiences for both their customers and their employees. Measuring workplace culture stopped being a logistical process that consumed entire weeks and became an agile, continuous practice that is now part of their organisational culture.