BanBif turned workplace culture into a competitive advantage with Mandü

BanBif, a Peruvian bank with over 1,361 employees, needed to understand and improve its organisational culture systematically. Before Mandü, measuring organisational culture in a systematic way and acting on that data presented a challenge with no clear solution. The HR team faced difficulties moving from isolated surveys to a complete cycle of listening, interpretation, action and continuous measurement.

BanBif adopted Mandü Experience as its workplace culture management platform. The implementation included continuous culture measurement with action plan tracking, a leadership evaluation module with dimensions such as OPENNESS, THINKING, DECISION-MAKING and TRANSPARENCY, tracking and compliance of action plans by leader and department, integration with the OneMap organisational temperature tool, culture analytics with year-on-year comparisons, and a dashboard tracking active employee engagement on the platform. Mandü's Customer Success team supported BanBif in defining how to measure, what to prioritise and how to translate culture data into real conversations with leaders. This close partnership was what transformed the numbers into concrete changes within teams.

In 2020, BanBif achieved 100% compliance with its workplace culture action plans, having executed over 49 plans in 2018, 69 in 2019 and sustained progress that brought them to over 1,000 active employees on the platform in 2019. BanBif achieved 29th place in the Great Place To Work 2019 Ranking, recognition that demonstrates the impact of the transformation. BanBif leaders now have clarity. They know what their teams think, can prioritise what to change and have the action plans to do it. Mandü's Culture platform enabled the move from isolated surveys to a complete cycle: listen, interpret, act and measure again.