Challenge
Being located in La Chapelle-Sur-Erdre, their priority was to find a local partner. Their previous provider was based in Toulouse, which made their communications considerably more difficult. Very rigid in their day-to-day management, it imposed deadlines on them that they could not meet given the specific nature of their business. Furthermore, the very high cost of its services prompted them to seek a more flexible, more efficient and more cost-effective partnership.
For us, they're the best! Both in terms of service quality and business expertise, we are delighted every day with our choice of Socialea as a partner.
Solution
They were won over by Socialea's proposal, which for a lower investment offered a much more efficient management solution. The professionalism of the teams convinced them of the quality of their service, and geographical proximity played an important role in their decision-making.
Results
Today flexibility is delivered! Despite their changing constraints, Socialea always responds positively and with a smile. The quality of their involvement in their cases was immediate and has not diminished over time: their contacts are as responsive as they were on day one. Socialea's service is as much about the quality and expertise of the responses as it is about the smile and availability of the teams. They now benefit from a bespoke service with a main contact who knows their business inside out.