Payroll simplicity and functionality by design for Dubbeldam

Dubbeldam Architecture + Design, a Toronto-based multidisciplinary architecture and design studio, faced significant challenges with their previous payroll service. The service they were using had a complicated interface that slowed down their payroll processing to the point it was described as 'burdensome.' They required regular support calls to resolve issues, with a good month meaning only 30 minutes spent on payroll for their then three to four staff members. When they needed to get support involved, that time would shoot up to an hour. The company needed to find a payroll solution that matched their design-focused, efficiency-oriented approach to business.

Dubbeldam switched to Wagepoint, which offered simplicity and functionality at a competitive price with good value. Wagepoint's user experience balanced complexity with ease of use, and the reporting met their needs. The software provided building blocks and tools for different kinds of pay runs - running payroll for full-time and part-time employees looked different than running for contractors, and Dubbeldam sometimes worked with both. The platform also included vacation pay handling and automated T4 generation for employees. Employees could access their T4s directly from the portal, saving the company time and effort. The integration with their accounting system was seamless.

After moving to Wagepoint, even when there was vacation pay involved, payroll took 15 minutes maximum for twice as many employees as they had when with their old service. In the years they've been on Wagepoint, they've called support once and service was prompt. Year-end processing became nearly unnoticeable, with automated T4 generation allowing them to simply review the data before the February deadline. The time savings and reduced frustration allowed the team to focus on their design work rather than administrative tasks.