LMS success case study for telecommunications company

In such a dynamic sector as telecommunications in Peru, having trained and up-to-date teams is not merely an added value, but a competitive advantage. This company, a leader in its field, faced an urgent challenge: to centralise and scale its internal training strategy. To achieve this, it needed a platform that could reach over 1,000 workers.

With operations throughout the country, the company needed a robust solution to train its entire team without compromising content quality or process traceability. Previous platforms did not offer engaging learning experiences nor provide clear visibility of progress, directly affecting training performance indicators (KPIs). This created a disconnect between the content and the skills required for each role, impacting both staff motivation and alignment with strategic objectives and workplace culture.

Moreover, the learning process was not aligned with the company's objectives, which reduced its impact and complicated professional development support. It also made it difficult to create effective learning pathways within training programmes, hindering the development of key skills and limiting the organisation's ability to respond to environmental changes.

Talana's Training module was selected for its ability to scale quickly, integrate different profiles and operate flexibly. The implementation included:

- Publishing urgent courses in just hours through a platform for creating corporate courses quickly
- Process support with reporting and training monitoring
- Motivation through gamified activities and more effective pedagogical approaches
- Alignment of content with critical business skills and competencies
- Implementation of training strategies aligned with operational challenges
- Setting clear goals and offering personalised learning
- Adaptation to the specific needs of each role and learning style
- Creation of effective learning pathways within training programmes
- Promotion of continuous learning
- Integration of gamification and microlearning to improve engagement

- Ability to reach over 1,000 workers with a unified platform
- Publication of urgent courses in just hours
- Improvement in training performance indicators (KPIs)
- Engaging learning experiences
- Clear visibility of staff progress
- Alignment of content with skills required for each role
- Improved staff motivation
- Alignment with strategic objectives and workplace culture
- Alignment of the learning process with company objectives
- Improved professional development support
- Creation of effective pathways within training programmes
- Development of key skills
- Greater ability to respond to environmental changes
- Setting of clear goals
- Personalised learning adapted to the specific needs of each role