Get Live Quote Grupo AVA: Transform your workplace culture with People First
Chile
Peru
Challenge
Grupo AVA comprises the companies Numay, Global Fuel, FLD, Lubex, Red Fuel, and Food & Energy. It currently operates the AVA service station network across more than 45 locations nationwide. In addition to AVA Point stores, Break Café, Break Burger, Break Poke, Punche and Escala 85.
The company was beginning to grow and needed to understand how it was performing, what employees' perceptions were, whether they were satisfied or not, what their preferences were, and whether wellbeing efforts were being focused correctly. Ana Gabriela's team was clear that the objective was not to produce a favourable survey result to publish, but primarily to understand what their people were feeling and how they felt. They needed a tool that would enable periodic workplace culture measurements and action plans from start to finish.
The company was beginning to grow and we needed to understand how we were performing, what employee perceptions were, whether they were satisfied or not, what their preferences were, and whether we were focusing our wellbeing efforts correctly. — Ana Gabriela Grados, Head of Human Resources, Grupo AVA
We wanted to achieve that, but mainly we needed to understand what our people were feeling and how they felt. That was the focus every year we conducted the workplace culture survey, and People First Consulting by Talana had the tool we needed. — Ana Gabriela Grados, Head of Human Resources, Grupo AVA
We immediately aligned with the consulting team and our objectives came together very quickly. We both understood that the goal was not to create a nice image to publish on social media; in fact, we have achieved very good results and we have never published them. Our objective was to understand how we were performing and what we could do better. — Ana Gabriela Grados, Head of Human Resources, Grupo AVA
The platform helps tremendously. Last year I downloaded the presentations for each segment or department and shared them with each leader so they could see their culture results. I feel it gives me a lot of independence to manage the results myself and allows the leaders to also view and work on their action plans. — Ana Gabriela Grados, Head of Human Resources, Grupo AVA
Solution
People First Consulting by Talana was selected to provide expert advice on Organisational Development and strategic direction. The implementation included:
- Conducting periodic workplace culture surveys
- In-depth analysis, segmenting and uncovering the true "reasons why" behind the results
- Focusing efforts on the areas where Grupo AVA genuinely needed support
- Implementation of the Organisational Culture module of the Talana platform
- Ability to download presentations for each segment or department to share with each leader
- Leader autonomy and management to view their culture results
- Collaboration based on trust, a human-centred approach and concrete results
- Managing organisational culture in an organic, strategic and sustainable way
Results
- Deep understanding of how employees were feeling during the growth phase
- Clear identification of employee perception regarding their satisfaction
- Improved management of organisational culture
- Autonomy for leaders to manage culture results
- Each leader's ability to view and work on their action plans
- A relationship of trust with the consulting team
- Sustainable management of workplace culture with a focus on people
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