Baker Tilly: From administration to advisory

Baker Tilly, an accountancy firm, faced the challenge of taking their payroll service offering to the next level. The firm wanted to focus more on comprehensive HR services and advisory to their clients, but was hampered by administrative tasks that consumed considerable time. Their payroll service was built on advisory and service, with a focus on maintaining short and personal relationships with clients. To enable this client relationship, they needed software that could automate and optimise the administrative side as much as possible.

Baker Tilly implemented Nmbrs as their HR and payroll software. The solution comprised: a digital personnel file in which all administration is recorded clearly online; data-driven advisory whereby clients can be provided with suitable advice at the right time; and a complete HR service whereby clients are relieved of the burden of administration through to advisory, all under one roof. The implementation enabled Baker Tilly to quickly gain insight into situations through clear reporting, both positive and negative, allowing them to act proactively towards clients.

By deploying Nmbrs, Baker Tilly was able to work more efficiently and intelligently. Clear reporting gives everyone involved quick insight into the situation. Payroll specialists have more time available for one-to-one contact with clients on strategic matters. The role of a payroll administrator is increasingly similar to that of a GP – guiding processes, advising clients and referring them to specialists. Baker Tilly can now offer a complete service in which each link is connected to the others from every area of expertise.