Renault Truck Centre and Grupo Castilla payroll BPO: a strategic partnership with purpose
Challenge
Processes became slow and difficult, with many errors and poor personal communication with their previous provider. Everything became far more complex than it should have been, creating uncertainty and administrative burden
We returned for the close and personalised attention, and for the deep knowledge they have of our company and our processes
Grupo Castilla
Solution
Return to Grupo Castilla's payroll BPO services, combining expert service and proprietary technology in a single comprehensive offering
Results
Management of approximately 650 payslips across the entire Volvo Group. Process automation, reduction of manual tasks and expert support have made it possible to minimise errors and gain efficiency. They have gained in both efficiency and security