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Paychex, Inc.
Locations
United States
Employees
15,000+
Year founded
1979
Featured in expert reviews
Read review ›
The Top 13 Local Payroll Processing Providers in United States: Reviewed in 2026
About
Paychex, Inc. provides payroll, human resources, and benefits services to businesses across the United States. Its Paychex Flex platform brings payroll processing, HR management, time and attendance tracking, and employee benefits together in one system, with packages aimed at different business sizes from self-employed individuals upward.
Alongside payroll services, the company offers hiring and onboarding support, benefits including 401(k) plans and health insurance, and a full-service HR PEO option covering the range of HR functions. Paychex administers 120,000 401(k) plans and backs its services with more than 7,600 customer support and HR professionals.
With over 50 years in the payroll and HR field, Paychex serves nearly 800,000 businesses. It also works with professional partners such as accountants, brokers, financial advisors, and banks who serve business clients.
Alongside payroll services, the company offers hiring and onboarding support, benefits including 401(k) plans and health insurance, and a full-service HR PEO option covering the range of HR functions. Paychex administers 120,000 401(k) plans and backs its services with more than 7,600 customer support and HR professionals.
With over 50 years in the payroll and HR field, Paychex serves nearly 800,000 businesses. It also works with professional partners such as accountants, brokers, financial advisors, and banks who serve business clients.
Global Payroll 35%
Human Resources Administration 25%
Benefits Administration 20%
Time and Attendance 12%
Talent Management 8%
Small Business 40%
Midsize to Enterprise 35%
Professional Services 15%
General Business Services 10%
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via Trustpilot
A
Anonymous
May 23, 2026
“Horrible customer service and incompetent staff. I regretted switching on first paycheck.”
via Trustpilot
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Anonymous
Mar 31, 2026
“Switched January 2024, terminated end of 2025. Response times consistently slow, payroll stopped multiple times.”
via Trustpilot
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Anonymous
Apr 9, 2024
“Signing up for Paychex Retirement Services was one of worst business decisions. Sales team extremely aggressive.”
via G2
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Anonymous
Sep 5, 2025
“Initial sales process was good. Employees understood the use of the app.”
via G2
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Anonymous
Aug 4, 2026
“Absolutely atrocious customer service at every level. Switched to Gusto for more affordable options.”
via Capterra
S
Sheila H.
Aug 4, 2026
“Zero out of 10 Stars. Customer service for all product lines is non-existent or offensive.”
via Capterra
K
Kristina K.
Aug 4, 2026
“Paychex Flex was easy to use but customer service was awful and we would never recommend.”
via Capterra
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Anonymous
Apr 14, 2026
“Reliable platform centralizing payroll, HR, benefits. Automation features reduce manual effort significantly.”
via Capterra
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Anonymous
Aug 4, 2026
“Paychex Flex brings HR, payroll, benefits into one intuitive platform. Dashboard is clean and easy.”
via Capterra
A
Anonymous
Aug 4, 2026
“Large company providing security and knowledge to handle complex payroll. Solid and customizable product.”
via Clutch
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Anonymous
Aug 4, 2026
“Very powerful robust service. Minimal issues over six years of use. Price is right.”
via Clutch
A
Anonymous
Aug 4, 2026
“Chose Paychex for most reliable and efficient payment processing. Reduced complexity and risk.”
via Clutch
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Anonymous
Aug 4, 2026
“They haven't done good job managing automatic changes like 401k vesting or PTO accrual rates.”
via Glassdoor
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Anonymous
Aug 4, 2026
“Starting pay okay, benefits great. Training excellent for learning B2B sales. Culture consistent.”
via Glassdoor
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Anonymous
Aug 4, 2026
“Fair company. Good flexibility for work hours. Insurance and college tuition reimbursement wonderful.”
via Consumer Affairs
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Anonymous
Aug 4, 2026
“Experience extremely frustrating and unprofessional. Promised abate of $200 charge then dismissed.”
via Consumer Affairs
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Anonymous
Aug 4, 2026
“Best customer support of several payroll companies in 30 years. Responsive and resolves quickly.”
via G2
M
Michael C.
Aug 4, 2026
“Paychex provided much easier payroll management even for full-time staff. Time clock reliable.”
via G2
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Sarang T.
Aug 4, 2026
“I really can't think of anything here. I wish I liked anything about them.”
