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Medibank

Australia
10,000+ Employees
1976
★★★☆☆ 3.3 / 5
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Location
Locations
Australia
Employees
Employees
10,000+
Year founded
Year founded
1976

About

Medibank is an Australian private health insurance provider offering cover for singles, couples, families and single parents. Its health insurance range includes hospital cover, extras cover and ambulance cover, with quotes and joining available online, and corporate cover options for employees of participating companies.

Alongside domestic health insurance, Medibank offers overseas health cover for people staying in Australia on student, graduating and working, working holiday, and visitor visas. The company also sells travel insurance, pet insurance and life insurance products.

Members manage their cover through Medibank's online member services, including claims and policy management, and can access member offers and the Live Better rewards program.
Health Insurance 60%
Travel Insurance 15%
Pet Insurance 10%
Life Insurance 10%
Income Protection 5%
Healthcare 70%
Insurance 30%

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Client reviews

★★★☆☆
3.3
Based on 3445 reviews incl. public web sources
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How this rating is calculated

★★★☆☆
3.3 weighted across 3445 reviews from 3 sources
★★★★☆
4.3
1734 reviews
★★☆☆☆
1.8
1214 reviews
★★★★☆
3.6
497 reviews
The overall score is a review-count-weighted average of NEO's own reviews and each partner's public ratings. Figures link to their source — follow a link to read the originals.
via Trustpilot
A
Anonymous
May 7, 2026
★★★★★
“Medibank has been easy to deal with, and they followed up to see if I needed help and referred me for other services.”
via Trustpilot
A
Anonymous
May 7, 2026
★★★★★
“Medibank have been great with communication and services. Their people were supportive and really friendly during my hip replacement.”
via Trustpilot
A
Anonymous
May 7, 2026
★☆☆☆☆
“Terrible chat. Refused to give me their name. Unable to answer basic questions. Wait time excessive over 60 mins.”
via Glassdoor
S
Sales Consultant
Apr 26, 2025
★★★★☆
“Good company culture, good team leaders, autonomous work environment, work from home. Limited career progression.”
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