How Catch.com.au Built an Efficient Offshore Team with KMC
Catch.com.au, a major Australian e-commerce platform, was looking to transition from their existing BPO model to a more hands-on offshore approach that would give them greater control over their operations and team management. They wanted to build a substantial offshore team but needed a partner who could provide the infrastructure, compliance support, and operational expertise to make this transition successful. The company aimed to scale their offshore operations significantly while maintaining high service quality and operational efficiency.