Get Live Quote How Catch.com.au Built an Efficient Offshore Team with KMC
Philippines
Challenge
Catch.com.au, a major Australian e-commerce platform, was looking to transition from their existing BPO model to a more hands-on offshore approach that would give them greater control over their operations and team management. They wanted to build a substantial offshore team but needed a partner who could provide the infrastructure, compliance support, and operational expertise to make this transition successful. The company aimed to scale their offshore operations significantly while maintaining high service quality and operational efficiency.
Solution
KMC Solutions provided Catch.com.au with a comprehensive offshore team solution that included:
- Transition from BPO model to KMC's hands-on offshore model
- Complete employer of record services ensuring full compliance with Philippine labor laws
- Dedicated office space and infrastructure to support team operations
- Comprehensive recruitment and onboarding services
- Ongoing HR management, payroll, and administrative support
- Direct client control over team management and operations while KMC handled all compliance and administrative aspects
The solution gave Catch.com.au the control they wanted over their offshore operations while ensuring all legal and compliance requirements were met.
Results
Catch.com.au successfully transitioned to KMC's offshore model and scaled their team to over 150 employees. The company gained the operational control they desired while benefiting from KMC's expertise in compliance and administrative management. This allowed them to optimize their operations, improve service quality, and achieve significant cost savings compared to their previous BPO arrangement.
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