Servex Client Case Study

For years, payroll management had been the responsibility of the Company Manager. They used EBP software for this purpose. With the introduction of the DSN (Déclaration Sociale Nominative), the Manager could no longer handle payroll, which had become too complex, time-consuming and risky. Regulatory monitoring and new regulations finally convinced them to seek support from a specialist.

The company chose to engage Socialea because they were looking for a provider capable of offering long-term support through a stable team of payroll managers. This gave them greater responsiveness and expertise on more specialised matters. Apart from the first 2 months of adjustment (which was entirely normal and acceptable) during which they had to find their way of working together, the setup went smoothly. The transition is a demanding process, in that there is a lot of information to absorb in a short space of time, but everything was handled well.

Thanks to outsourcing, they are much more confident about payslip compliance. They no longer have errors in rates or other details. Benefit realised: peace of mind! They are fortunate to work with a responsive, approachable payroll manager who manages their account well. They gave Socialea a rating of 8/10. They are fully satisfied with the quality of service. Their objective is to maintain the same level of compliance and responsiveness.