One Payroll Client. Three Baltic Countries. One Standard of Delivery

A global technology and consulting company operating across Estonia, Latvia, and Lithuania needed to implement a consistent payroll solution across all three Baltic countries while maintaining alignment with strict internal governance, fixed reporting formats, and demanding corporate deadlines. Although the Baltic entities were relatively small in headcount, they operated under the same global standards as the rest of the group. The challenge was not a routine local payroll setup—it required consistency across three jurisdictions and the ability to adapt to group-level expectations. Each country presented unique technical and operational challenges: Estonia required increasing efficiency and automation while maintaining compliance with evolving internal standards; Latvia presented the most technical challenges with payment orders containing diacritical marks that were not accepted by the client's bank, requiring adjustments and alternative file preparation, plus the need to create specific reporting files in formats that could not be directly extracted from the accounting system, and restructuring the GL file from scratch to align with group-level requirements during a broader system transition; Lithuania required maintaining precision under strict corporate deadlines while handling extensive reporting requirements.

Numeri delivered the payroll solution within the framework of Accace Circle, an international BPO network connecting trusted local providers across multiple jurisdictions. This framework ensured structured project management, shared communication channels, and aligned reporting expectations across all three countries. The implementation included: In Estonia: Reducing manual tasks, streamlining workflows, and aligning reporting outputs with the client's global structure through close cooperation with Accace, ensuring smooth communication and quick resolution of operational questions, resulting in a more automated and structured payroll process that met both Estonian compliance requirements and the client's international expectations. In Latvia: Making technical adjustments to handle payment orders with diacritical marks, creating alternative file preparation methods, developing specific reporting files in custom formats, and restructuring the GL file from scratch to align with group-level requirements during a system transition, requiring close coordination with Accace, regular follow-ups, and precise execution to ensure reporting accuracy under strict deadlines. In Lithuania: Developing customized VBA automation tools to reduce manual work and error risk, implementing structured processes and disciplined internal controls to ensure consistent reporting aligned with the client's global standards, and maintaining cooperation within the Accace Circle framework to support smooth cross-border coordination and information exchange throughout the engagement.

The engagement successfully delivered: A more automated, structured payroll process in Estonia that met both local compliance requirements and international expectations. In Latvia, technical challenges were overcome through precise execution and alternative file preparation methods, with GL files successfully restructured to align with group-level requirements. In Lithuania, customized VBA automation tools reduced manual work and error risk while maintaining precision under strict corporate deadlines. Overall, the three-country payroll implementation demonstrated the ability to align global standards with local context across different jurisdictions, with consistent delivery standards maintained across Estonia, Latvia, and Lithuania. The client received reliable payroll support across multiple countries that met both local compliance requirements and international group standards.