Challenge
NAW Payroll Administration + HRM in Arnhem takes a unique approach to payroll administration: customers decide themselves how much they outsource. From complete delegation to largely self-management. The more autonomy, the lower the fee. This flexible approach saves business owners time and money, allowing them to focus on what they truly excel at. This demands software that is equally user-friendly for both the office and the customer. NAW wanted to lead the way in technological developments and actively test innovations.
By leading the way in technological developments, we remain relevant to our customers and can serve them optimally. — Jos Eerden, Payroll Team Lead at NAW Payroll Administration + HRM
Solution
In 2013, NAW deliberately chose Nmbrs because it is so user-friendly for employers. Nmbrs actively encourages testing of new features, and many of the improvements they implement come directly from real-world practice. The Nmbrs app gives customers direct access to their payslips and expense claims. They can submit these themselves without having to wait for NAW. NAW works with payroll consultant Marianne van der Meijde to unlock the full potential of Nmbrs. Marianne helps NAW by reviewing processes and deploying Nmbrs intelligently.
Results
By automating repetitive tasks, there is more room for personal advice and attention where it is truly needed. The collaboration with Marianne has helped NAW optimise Nmbrs. This always starts with mapping out work processes. Through this approach, NAW continually discovers new possibilities in the software. The result: streamlined processes and customers who have greater control over their payroll administration themselves. More than ten years later, the choice of Nmbrs has only proven to be the right one.