How Roe Park Resort Eliminated Manual Data Manipulation with PayEscape

Roe Park is one of Northern Ireland's premier golf and spa destinations. The award-winning four star resort sits on a historic country estate and features 118 guest rooms, luxury suites and an 18 hole golf course. With more than 150 employees working a wide range of shift patterns, the resort needed a payroll solution that could keep pace with its operational demands. Roe Park relied on three separate systems to manage time, attendance, payroll and accounts: Sage for payroll, Time Point for time and attendance, and Sun System for accounting. None of these platforms communicated with each other, which forced the finance team to manually adjust data every month. This significantly increased the risk of errors and consumed valuable time. As staffing levels grew and auto enrolment requirements approached, the finance team found it increasingly difficult to manage payroll accurately and on time. Manual processes were overwhelming the team, and the existing systems were slowing down efficiency rather than supporting it. Their team spent excessive time extracting, reformatting and re-uploading information between Time Point, Sage and Sun System. They needed a solution that automated this process and removed the risk of human error. They needed payroll to continue seamlessly regardless of internal staff availability, holidays or sickness, without having to expand the finance team. Roe Park required support to assess employees, monitor eligibility, communicate enrolment status and upload pension data without increasing administration for the finance team. With more than 150 employees working a mixture of shifts, the finance team needed a partner capable of handling complex payroll patterns without adding to monthly deadline pressure.

PayEscape handled tax, NI, SSP, holiday pay and auto enrolment calculations, allowing the finance team to focus on higher value tasks. By connecting their time and attendance system directly to Unity, PayEscape removed duplication, increased accuracy and cut processing time by more than half. Unity gave the finance team complete visibility of payroll data and reports without relying on outdated on-premises software. PayEscape delivered ready-to-upload payroll journals which removed another major source of monthly manual work. Employees could update bank details and addresses and access payslips and P60s, significantly reducing pressure on the finance team. Support from Qualified Payroll Specialists ensured compliance, up-to-date processing and complete confidence that payroll would always run, even during busy periods or staff absences.

PayEscape made the entire transition seamless. From onboarding to ongoing support, nothing has been too much trouble and the results have been immediate. The finance team experienced significantly reduced manual work, improved accuracy, and greater confidence in payroll processing. Processing time was cut by more than half through the custom-built interface with Time Point. The solution scaled effectively to support the resort's 150+ employees with variable shift patterns.