WorkingAI Document Processing Automation for Global Logistics Company

For more than a decade, Sourcefit has served as the outsourcing partner of a technology-driven logistics company focused on simplifying and enabling global trade. The logistics company's freight workflow, from client eManifest submission to shipment arrival, faced several challenges:

- Slow, error-prone, and costly document processing

- Difficult to scale effectively

- Resource-intensive, requiring skilled staff

- Dependent on outdated Excel-based tracking systems

- Manual processing taking 30 minutes per document

Sourcefit deployed a customized WorkingAI solution to automate critical steps while keeping human oversight in place:

1. Auto-retrieval of eManifest forms from multiple sources

2. OCR + AI auto-populate fields, flagging missing or unreadable data

3. Human validation of flagged cases

4. Real-time tracking dashboard replaces Excel logs

5. Instant client confirmations once documents are approved

The logistics company achieved dramatic improvements:

- 93% faster processing (30 minutes → 2 minutes per document)

- 56% lower monthly costs (manual work of 6 FTEs eliminated)

- Improved accuracy & compliance through smart automation

- Freed-up staff time for mission-critical, client-facing activities

- Processes documents faster and more reliably

- Reduces costs dramatically without adding headcount

- Reinforces global brand promise of simplifying trade with smarter technology