Investing News Network (INN) Case Study

INN sought to recruit more Content Publishers and Publishing Specialists and expand its publishing efforts during the pandemic. However, sourcing local candidates was costly and time-consuming, and even when they managed to hire staff, retaining them was a challenge. That occurred while turnover and recruitment rates hit record highs in North America. Business confidence dropped significantly, and competition for talent was fierce. Heightened turnover in the region and scarce talent prompted INN to look beyond its geographical borders and search for quality staff.

INN connected with Outsourced to increase its capacity cost-effectively by sourcing specialists from the Philippines. Access to the top 5% of professionals ensured a swift resolution. An exceptional offshore team of Content Publishers and Publishing Specialists communicate directly with internal personnel as necessary, working diligently to complete on time. They get tasked to deliver a daily package of time-sensitive deliverables, guided by how-to documents that list steps to follow in great detail. Though INN selected Outsourced for its value for money, the partnership has endured because of a strong relationship, with regular communication from Client Success Manager Michelle Amaro.

Outsourced successfully found talent that INN needed, and they have stayed with the company for over three years, which is something virtually unheard of within their company. The partnership provided INN with reliable, long-term staff during a period of high turnover in North America, enabling them to expand their publishing efforts cost-effectively while maintaining quality and meeting deadlines.