Global Ambition vs Local Chaos
United Arab Emirates
Saudi Arabia
Challenge
Chaos needed to build a team of on-the-ground license compliance specialists in markets like Vietnam, India, and Mexico. These weren't gig workers; they were full-time, integrated members of the team. Treating them as contractors wasn't an option.
"It was not possible to have them as contractors," explains Mincho Donev, Director of People and Culture. "That's where RemotePass comes in super handy. For us, it makes more sense than establishing an entity. For the employees, it makes sense because they have their health insurance, social security and all the standard benefits."
The ops issues:
- Growth blocker: The inability to hire full-time employees in key markets was stalling growth
- Compliance risk: The constant threat of "hidden labor agreements" and misclassification risks
- Talent retention: Top talent expects job security and benefits, things the contractor model simply couldn't offer
That's where RemotePass comes in super handy. For us, it makes more sense than establishing an entity. For the employees, it makes sense because they have their health insurance, social security and all the standard benefits. — Mincho Donev, Director of People and Culture, Chaos
Solution
Chaos evaluated the market, including other platforms. They quickly realized they needed more than just software. They chose RemotePass because it delivered both a superior self-service platform and a true human partnership that competitors couldn't match.
The real differentiator was the strategic guidance from their dedicated CSM. As Mincho puts it:
"We know we have a trusted partner. It's not just a service you pay for. I consider our CSM, Souha, part of our extended team. It feels like the service is a lot more than just a platform."
Results
By partnering with RemotePass, Chaos removed the legal and administrative chaos that was holding back its global growth.
They now onboard full-time specialists anywhere in the world with total confidence, knowing compliance is handled by on-the-ground experts.
Results:
- Unlocked global hiring: Enabled the rapid deployment of full-time, specialized employees in strategic markets without the cost and chaos of opening local entities
- Removed compliance risk: Provided secure, locally-compliant employment for all remote staff, eliminating the headache and risk of misclassification
- Became a talent magnet: Offered top-tier benefits and job security, helping Chaos attract and retain the best global talent
- Gained a new HR partner: The People team got more than a tool; they got an expert partner providing guidance on everything from local pay ranges to complex terminations
- 15 International employees onboarded
- ~$135k Saved in entity setup costs
- 1 Dedicated Customer Success Manager
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