Challenge
Samotics BV was dissatisfied with their existing EOR and payroll provider across six countries. The existing service was portal-based with account managers lacking country-specific knowledge, leading to generic responses, delays, employee frustration, and a stressful working environment for the HR team.
The Leap29 team has very much become a seamless extension of the Samotics HR team. They are always there to deal with any HR issues or questions that arise and would normally pre-empt these by contacting me in advance. Of course, getting payroll right is important, but it is all the extra nuanced country specific advice which makes Leap29 so important to us.
Solution
Leap29 took a proactive approach including comprehensive needs assessment through online meetings, salary structure analysis, individual employee support, and detailed project planning for seamless transition covering both offboarding and onboarding procedures.
Results
Samotics selected Leap29 as their new provider due to easy-to-use technology, knowledgeable experts, and cost reduction. The transition was smooth with no outstanding queries from employees or client team, and payroll became a simple recurring process.