Get Live Quote Helene’s time is too valuable for payroll hassle – Chokolet
Denmark
Challenge
Helene Nielsen, owner of Chokolet, a business importing and selling Italian quality chocolate, initially switched from DataLøn to a cheaper payroll system when starting her new company. However, she quickly encountered significant challenges with the alternative system. Everything had to be done manually, requiring her to set up and remember all details herself—a cumbersome task when running a busy business. When she encountered problems, she could only get help by writing to customer support, which was difficult because she had to explain technical issues in writing, including which screen she was on, which function was problematic, and what the issue involved. She faced several problems, such as difficulty registering bank changes in the payroll system. The lack of direct support and the manual nature of the system made it impractical for her needs.
Everything had to be done manually. I had to set everything up myself and remember everything, and that's a hassle when you're busy running your business. — Helene Nielsen, Owner, Chokolet
I was completely relieved when I came back to DataLøn. Today I can simply call, and we can look at the screen together and quickly reach a solution. The best part is being able to call someone and get help instead of having to write. — Helene Nielsen
Overall, it was so easy to come back. DataLøn called me and helped me get everything set up correctly from the start. There are simply so many codes for SKAT and vehicle codes and everything else, and it was done correctly from the beginning. — Helene Nielsen
It's straightforward. And the fact that it costs some money – well, that's quickly earned back. My time is valuable. — Helene Nielsen
Solution
After experiencing problems with the alternative system, Helene decided to switch back to DataLøn. The transition was smooth because DataLøn's team called her and helped set everything up correctly from the start. They assisted with all the various tax codes, vehicle codes, and other technical details. Helene configured the system so that payroll runs automatically, which is what she wanted for her small business. The system now handles all automatic transfers, tax reporting to SKAT, ATP contributions, pension payments, and other administrative tasks without requiring manual intervention.
Results
After returning to DataLøn, Helene achieved her goal of having payroll run automatically with minimal effort. She no longer needs to remember to report to public authorities or manually transfer money to pension and similar obligations. The system handles these tasks automatically. She appreciates the ability to call someone directly for help instead of having to write support tickets. The setup was straightforward, and she was relieved to have everything configured correctly from the beginning. Helene emphasises that while DataLøn costs more than the cheaper alternative, the cost is quickly recovered through time savings. She values her time highly and recognises that the efficiency gains justify the investment in a more robust payroll solution.
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