Get Live Quote Supporting Veson Nautical’s Growing APAC Operations with Reliable Payroll Expertise in Singapore
Singapore
Challenge
Veson Nautical is a software company that develops and implements solutions for the commercial maritime shipping industry. With a growing footprint across regions, the company operates a hybrid structure—with its finance team based in the United States and HR and operational functions managed locally within APAC. As their presence in Asia-Pacific expanded, Veson Nautical found themselves in need of a reliable, locally based payroll partner in Singapore. Accurate and compliant payroll processing was critical to supporting employee satisfaction and internal alignment, particularly given the company's distributed teams and unique setup.
When Veson Nautical first established operations in Singapore, one of the most pressing concerns was how to ensure smooth and compliant payroll processing from a distance. With the finance team located in the US, having a local partner became essential to process payroll and handle statutory submissions in real time. At the start of the engagement, Veson Nautical was still a relatively small operation in Singapore. However, as the company has continued to grow—now with 49 employees in Singapore and still growing—the demands on payroll accuracy and flexibility have increased in parallel.
"As our finance team is in the US, we need some help locally to process our payroll." – May Poh, Manager & Officer People Operations APAC, Veson Nautical
"We were smaller when we partnered with PayrollServe and now we are at 49 employees in Singapore and still growing."
"I feel at ease with a reliable team, as I am locally based, the team's support has greatly assisted us with ad hoc cases [in a] timely [manner]."
"Whenever we have urgent matters, we know we are able to pick up the phone and talk to the team."
"Eleanor has always been responsive, professional and always ready to assist with any queries. Even when she was away from her desk, she would make sure she returned the call after she is back."
"The support from the team is what we value most."
"PayrollServe has proven to be a trusted partner…"
"We highly recommend their services to any organisation seeking a reliable payroll solution."
Solution
From the outset, PayrollServe stepped in to provide Veson Nautical with payroll support tailored specifically to Singapore's statutory and business environment. The support extended beyond regular payroll execution: it encompassed handling payroll-related queries, guiding the client to the appropriate statutory board resources when necessary, providing clarity on CPF matters such as employees reaching the Additional Wage (AW) ceiling, managing ad hoc requests for payslips, and executing accurate retrenchment computations. What truly set PayrollServe apart was the team's consistent responsiveness, especially during moments when immediate assistance was needed. A standout example of this responsive service is the relationship May and her team have built with Eleanor, their primary point of contact at PayrollServe. According to May, Eleanor's commitment to timely responses and proactive follow-ups has provided both confidence and assurance. The decision to outsource payroll to PayrollServe has had a significant operational impact for Veson Nautical. With a trusted partner managing Singapore's complex payroll system, the People Operations team has been able to reduce manual involvement, free up internal resources, and shift focus to strategic HR initiatives.
Results
The decision to outsource payroll to PayrollServe has had a significant operational impact for Veson Nautical. With a trusted partner managing Singapore's complex payroll system, the People Operations team has been able to reduce manual involvement, free up internal resources, and shift focus to strategic HR initiatives. Payroll processes are now executed without the need for micromanagement or constant follow-up, giving the team bandwidth to focus on higher-priority work across the APAC region. Additionally, having a partner who understands local regulations, and who can offer proactive updates and recommendations, gives Veson Nautical peace of mind in a constantly evolving compliance landscape.
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