Get Live Quote Passing the Reins Is All in the Family for This Small Business
United States
Challenge
Borges Sleigh and Carriage Rides, a family-run business operating sleigh rides in Sand Harbor State Park, Nevada, faced multiple challenges in managing operations. The business, which started in 1967 and had been passed down through generations, required efficient payroll and accounting management. Additionally, the business faced industry reputation challenges, with misconceptions about horse welfare affecting public perception. The owners needed to manage payroll, accounting, and administrative tasks whilst maintaining their focus on providing quality customer experiences and caring for their 15 horses.
Patriot has been very flexible for us. It was very easy for us to learn, especially since we're not accountants. We're a small business that wears many hats, and we've found that it's efficient. Getting hold of people at Patriot for help has been relatively easy. We've tried larger companies in the past, and it was always a ton of more work. Patriot is cost-effective and it's super easy once you learn the software. You guys have a great product and it has given us one less thing to worry about when it comes to running our business. — Dianna Borges, Owner, Tahoe Sleigh & Carriage Rides
Solution
Patriot Software provided flexible and cost-effective accounting and payroll solutions. The platform proved easy to learn for non-accountants and was efficient for a small business wearing many hats. Patriot's flexibility allowed the business to manage their operations without excessive complexity. The software provided one less thing to worry about when it came to running the business, allowing the owners to focus on their core mission of making people happy and caring for their animals.
Results
The business has successfully operated for over 50 years (since 1967) and continues to thrive. They offer year-round services including one-hour and 30-minute tours, sleigh rides during winter months on the north shore near Sand Harbor, and city-type tours during summer. The business operates approximately 15 horses and provides special event services including tree lightings, Santa sleigh rides, Christmas carolling, and special city events. They also offer carriage rides for birthdays, marriage proposals, weddings, Quinceañeras, and Sweet 16s. The business has successfully transitioned to the next generation of family ownership and management.
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