Mayfair Holdings – International Hospitality Launch in Sri Lanka

Mayfair Holdings, an international hospitality company, planned to launch operations in Sri Lanka. They needed to hire 5–7 high-quality customer-facing staff who were aligned with international service standards, groomed and customer-service oriented, and culturally adaptive to the Sri Lankan market. Their requirements included 10 shortlisted candidates for in-person interviews to select the final team. The company faced the challenge of finding candidates who could meet their exacting international standards while also being culturally appropriate for the local market.

Lanka Staff designed a customised recruitment experience to meet Mayfair's standards, creating a premium interview experience that blended international professionalism with local expertise. The approach included:

Key Steps:
- Screened 25 applicants and shortlisted 10 top candidates
- Assessed grooming, attitude, and service skills
- Proposed and organised a Mass Interview Day at Cinnamon Grand Colombo
- Coordinated interview logistics, role briefings, and candidate support during Interview Day at Cinnamon Grand; an exclusive event managed by Lanka Staff to reflect the client's brand values and professionalism

Interview Day Highlights:
- Introduction by Mayfair: company culture and expectations
- Soft skills and grooming evaluations
- Live task: candidate responses in real customer scenario
- One-on-one Q&A with the hiring team

7 candidates attended in person and 4 exceptional hires were made. The recruitment process successfully delivered high-quality customer-facing staff who met Mayfair Holdings' international service standards and were ready to launch their Sri Lankan operations.