How Tymeshift expanded their team with Portuguese talent

Tymeshift is a Workforce Management Solution made exclusively for Zendesk. Currently, we have two offices, one in Lisbon and another in Novi Sad, Serbia, besides a few Tymeshifters in the US. Last year we reached out to Softlanding to help us with one job opening we'd been struggling to fill for months.

We were looking for a very specific profile – someone with experience in Customer Success, but also with a technical background that would allow them to understand our product and help our customers implement it successfully. This combination of skills was proving difficult to find through our usual recruitment channels.

More than anything, what we needed was a fresh outlook, expanding our network, and the insights of a team who knows the Portuguese tech scene from the inside. We had been trying to fill this position for several months without success, and it was becoming a bottleneck for our customer success operations.

Softlanding provided specialized recruitment services tailored to Tymeshift's specific needs. They leveraged their deep knowledge of the Portuguese tech talent market to identify candidates with the unique combination of Customer Success experience and technical background that Tymeshift required.

The Softlanding team brought fresh perspectives and expanded Tymeshift's recruitment network beyond their usual channels. Their insider knowledge of the Portuguese tech scene was crucial in identifying candidates who not only had the right skills but also fit well with Tymeshift's company culture and remote work environment.

Softlanding's approach went beyond traditional recruitment by providing strategic insights into the local market and helping Tymeshift understand how to position themselves effectively to attract top talent in Portugal's competitive tech landscape.

Softlanding successfully filled the challenging Customer Success position that Tymeshift had been struggling to fill for months. The recruited candidate had the perfect combination of Customer Success experience and technical background needed to help customers implement Tymeshift's Workforce Management Solution for Zendesk.

The successful placement not only solved Tymeshift's immediate hiring challenge but also demonstrated the value of working with a local partner who understands the Portuguese tech talent market. This success led to an ongoing partnership, with Softlanding continuing to support Tymeshift's talent acquisition needs in Portugal.

The collaboration enabled Tymeshift to strengthen their Customer Success operations and better serve their growing customer base, while also expanding their access to Portugal's thriving tech talent pool.