How TalentPro Managed Sourcing and Attrition for a leading IT company

Managing talent is a constant challenge for organizations, and they struggle with the day to day activities right from sourcing to retaining the right talent. The direct and hidden cost of recruitment, payroll, absenteeism, and attrition, at times, can dent the bottom line of projects.

The leading IT Company approached TalentPro for sourcing and staffing functions at their Delhi location. The IT Company found an increase in customer complaints and a delay in delivery to its end clients. The firm faced challenges with staffing and attrition. Their biggest challenge was to reduce the attrition rate.

TalentPro conducted a deep dive to identify the problems, and experts were involved right from the beginning to zero in on the issue and provide solutions to the client. The complete analysis of the situation showed that employee discontent was the primary cause of attrition. Lack of induction and training and as well non-availability of pay slips to employees on time were found to be the issues that plagued the client.

TalentPro provided sourcing and staffing solutions and a competent team to deliver a wide spectrum of services. TalentPro's solution of using the state of art web based payroll management solution – EPIC and online Joining Kits mitigated the problem. TalentPro also covered the employees under a family health insurance scheme, giving them a comfort factor and consequently reducing attrition. TalentPro as a partner maintained impeccable credentials on statutory compliances, adhering to the minimum wage timely remittance of PF / ESI resulting in higher employee morale.

Employee Personnel Information Centre (EPIC), in house developed software of TalentPro, is an innovative web-based employee management solution that enabled the associate and HR teams to view information when required. Payslips, leave balances, and other employee information was a touch on the mobile phone, making it a hassle free process for the employee and the employer.

The partnership showed steady progress over an association of over two years:

- Quarter 2: 788 headcount, 1.5% absenteeism, 17 resignations
- Quarter 3: 769 headcount, 3% absenteeism, 11 resignations
- Quarter 4: 783 headcount, 1% absenteeism, 15 resignations

Being in the industry for over 15 years enabled TalentPro's expertise and technology helped the client achieve higher customer satisfaction and lower attrition.