Challenge
Microsense Networks specializes in High-Speed Internet Access (HSIA) services dedicated to the hospitality industry. With a pan-India presence, Microsense also extends its reach to hospitality chains in the USA, UAE, Maldives, and beyond.
They wanted to expand its operations across Indonesia, Sri Lanka, and Thailand. As the organisation ventured into new markets, it required a streamlined way to hire, onboard, and pay contractors without legal complications. Balancing quick hiring of contractors with adherence to local regulations was a challenge — one that needed a seamless workforce management solution.
Skuad simplified our contractor engagement from start to finish. Their platform covered onboarding, payments, and compliance, making our expansion into new markets practically frictionless.
Solution
Skuad took complete charge of legally employing Microsense's new contractors in Indonesia, Sri Lanka, and Thailand through Agent of Record (AOR) Services.
The implementation included:
- Agent of Record (AOR) Services: Skuad took complete charge of legally employing Microsense's new contractors in Indonesia, Sri Lanka, and Thailand.
- Efficient Onboarding and Compliance: Enabled localised contracts and country-specific documentation and up-to-date insights on international labour laws and regulations, eliminating the risk of legal and financial penalties.
- Timely One-Click Payments: Simplified payments in multiple currencies through a single platform, eliminating the need for complex cross-border payment infrastructures.
- Dedicated Account Management: A dedicated account manager for Microsense Networks and its contractors, offering ongoing support and timely resolutions.
Results
- Successfully hired 9 contractors across Indonesia, Sri Lanka, and Thailand, covering key technical support and management roles
- Maintained full legal compliance across three countries, avoiding potential fines or reputational damage
- Saved considerable time and resources that would have been spent navigating multiple regulatory environments
- Streamlined onboarding and payroll processes fostered a positive employee experience, crucial for retaining specialised talent in competitive markets