Get Live Quote Gabriela on the collaboration with Payingit
Netherlands
Challenge
A multinational fruit juice producer with products sold across the world had already established 2 factories in the Netherlands and was still growing rapidly. The company had many Spanish employees and needed support with employer responsibilities. They had questions from their international employees that needed to be answered in Spanish. The company was looking for a partner who could make their employer responsibilities easier and who could support their employees in their own language.
We are a multinational fruit juice producer with products sold across the entire world. We now have 2 factories in the Netherlands and are still growing very rapidly. Payingit helps us make our employer responsibilities a bit easier. They answer questions from our Spanish employees simply in Spanish, quickly and clearly. We began our collaboration with Payingit approximately two years ago. What really tipped the scales in favour of Payingit was the feeling we got from the company. We liked the company and particularly their way of working appealed to us. It fitted well with us and how we work. What am I most pleased with? How Sandra and Zakaria treat us and our employees. They answer all questions very clearly and quickly, in fluent Spanish. They explain well how certain laws work. Our employees trust them and vice versa. That's what makes a partnership work. Making mistakes is human, but there is always a commitment to ensure that a particular mistake is never made again. We continue to learn from each other and support each other through challenges. The coronavirus crisis or a change in legislation, we tackle it together. — Gabriela
Solution
Payingit offered a multilingual helpdesk solution where employees could ask questions in Spanish and receive quick and clear answers. Payingit made Sandra and Zakaria available, who spoke fluent Spanish and could answer all employee questions. They explained clearly how certain laws work. Payingit worked with the company to align their processes and ensured that mistakes would not be repeated. They worked together through changes in legislation and other challenges.
Results
After approximately two years of collaboration, the company had built a strong relationship with Payingit. Employees trusted Sandra and Zakaria and vice versa. This made the partnership effective. The company could focus on growth whilst Payingit handled the administrative and employer aspects. The multilingual support ensured that all employees, regardless of their background, received proper support.
