EpoCh turns leadership challenges into remarkable achievements for a global financial company

The client, a major global financial company, identified a Japanese Sales functional leader as a future Japan Leadership member who needed external coaching to deliver Executive Coaching and leadership behavioral changes in a flexible, practical way. The main challenges included: communication issues and conflict between him and his functional members, lack of self-awareness regarding his leadership behavioral style, insufficient self-confidence and readiness to be a future Japan organizational influential leader.

Since July 2023, EpoCh has served as an Executive and Leadership Coach for the identified leader. The solution included:

- EpoCh Leadership Coaching conducted a 360-degree survey to relevant people around the coachee and 1-on-1 meetings with his direct manager and some of his peers to identify the perspective facts and root causes of his leadership behavioral issues before starting the 1st coaching session.

- At the same time, EpoCh conducted Hogan Assessment to the coachee to see his 'Reputation' which means what everyone else around him thinks of him based on his overt behaviors and social skills. EpoCh is a certified Hogan Assessment and ICF (International Coaching Federation) coach.

- Based on all of 360-degree survey, Hogan Assessment results and insights from several 1-on-1 meetings with people around the coachee, EpoCh delivered more effective and tailored-made coaching to him in specific.

- EpoCh Leadership Coaching co-worked with him to create 3 specific goals to be achieved in a 9-month coaching session and also to create concrete deliverable action plans with timelines to each goal and aligned with his direct manager, so that EpoCh always made all parties on the same page to make him unlock potential to be an impactful and influential leader.

- As Executive and Leadership Coach of EpoCh has solid background of global organizational business leader for more than 10 years in some of the major multi-national companies, trust level from the coachee and the Client company are extremely high and he is always engaged and well-prepared with each coaching session. So that the relationship between the coach and the coachee has been well connected, and with utilizing super skills of active listening, effective questioning and timely feedback in each session, speed and quality of self-awareness from him and behavioral change have exceeded his and the Client's expectations vs. the original timeline of action plans.

The Client had an annual organizational Engagement Survey in Feb/Mar 2024, and the total score of organizational engagement in his function has been increased by 15% vs. the results of the previous year, and especially the scores of the categories of 'transparent communication' and 'inspiring leadership' have been increased by almost 20%. His direct boss and HR teams were really surprised in a good way with his significant leadership behaviors changes in terms of both of his daily and real styles and scores of the annual survey.

Although the 9-month coaching engagement ended in April 2024, the coachee actively recommended EpoCh as an ongoing professional coaching partner to the client. They directly negotiated with the CHRO, leading to EpoCh's re-assignment as an Executive and Leadership Coach for several potential future leaders. These new sessions will begin in July 2024, reinforcing EpoCh's strong reputation, proven outcomes, and high-quality service over the past nine months.