Customer Story: Stream Financial and our shared service philosophy

Stream Financial Services Inc. is a full-service accounting firm that provides bookkeeping, accounting, tax preparation, and payroll services to small and medium-sized businesses across Canada. As a growing firm serving multiple clients with diverse payroll needs, Stream Financial needed a reliable payroll partner that could handle complex payroll requirements while maintaining the high service standards their clients expect.

The challenge was finding a payroll provider that could not only serve Stream Financial's own internal payroll needs but also provide the level of service and reliability that Stream Financial could confidently recommend to their clients. They needed a partner that shared their commitment to excellent customer service and could handle the varied and complex payroll requirements of their diverse client base.

Stream Financial chose Payworks as their payroll provider of choice for both their own business operations and as a trusted partner to recommend to their clients. This partnership allows Stream Financial to focus on their core accounting services while knowing that their clients' payroll needs are being handled by experienced professionals.

Payworks provides Stream Financial with comprehensive payroll services that include payroll processing, tax remittances, year-end processing, and ongoing support. The shared service philosophy means that both companies work together to ensure clients receive seamless, integrated accounting and payroll services.

The partnership extends beyond just service delivery – it's built on shared values of customer service excellence, reliability, and a commitment to helping small and medium-sized businesses succeed. This alignment allows Stream Financial to confidently refer their clients to Payworks, knowing they will receive the same level of professional service that Stream Financial provides.

The partnership with Payworks has allowed Stream Financial to expand their service offerings without having to build internal payroll expertise and infrastructure. This has enabled them to focus on their core competencies while providing their clients with comprehensive business services.

Clients benefit from the integrated approach, receiving both accounting and payroll services from trusted providers who work together seamlessly. The partnership has strengthened Stream Financial's ability to serve as a one-stop solution for their clients' financial needs.

The shared service philosophy has proven successful, with both companies maintaining their commitment to excellent customer service while expanding their reach and capabilities in the Canadian market.