Mimecast Case Study

Mimecast, a leading cybersecurity company, needed to provide 24/7 technical support to their global customer base while managing costs effectively. The challenge was maintaining high-quality technical support around the clock without the prohibitive costs of staffing multiple time zones with local employees. They required skilled technical professionals who could handle complex cybersecurity issues and provide excellent customer service while working during non-traditional hours to cover global time zones.

Outsourced provided Mimecast with a dedicated team of remote IT staff in the Philippines who could deliver 24/7 technical support services. The solution included recruiting highly skilled technical professionals with cybersecurity expertise, establishing proper infrastructure for round-the-clock operations, and implementing quality management systems to ensure consistent service delivery. The offshore team was trained on Mimecast's specific products and services to provide expert-level support to customers.

The partnership with Outsourced made 24/7 technical support affordable for Mimecast while maintaining high service quality standards. The remote IT staff successfully provided continuous technical support coverage, enabling Mimecast to serve their global customer base effectively without the high costs associated with maintaining multiple local support centers. The solution provided significant cost savings while ensuring customer satisfaction and support quality.