Customer Story: Metropolitan Hospitality Management

For over 35 years, Metropolitan Hospitality Management (MHM) has been managing hotels across Canada. As a hospitality management company, MHM faces unique payroll challenges including managing multiple locations, varying pay rates, complex scheduling, and high employee turnover typical in the hospitality industry.

The company needed a payroll solution that could handle the complexity of managing payroll across multiple hotel properties, each with different operational requirements, union agreements, and local regulations. Manual payroll processing was becoming increasingly time-consuming and error-prone as the company managed hundreds of employees across various locations.

Additionally, MHM needed better reporting capabilities to track labor costs across properties and ensure compliance with various provincial employment standards and union requirements.

Payworks implemented a comprehensive managed payroll service for MHM that addressed all their complex requirements:

• Multi-location payroll processing capability to handle employees across different hotel properties
• Automated time and attendance integration to accurately capture hours worked across various shifts and departments
• Complex pay rule configuration to handle different wage rates, overtime calculations, and union requirements
• Comprehensive benefits administration including health plans, pension contributions, and other employee benefits
• Advanced reporting tools to provide detailed labor cost analysis by property, department, and employee
• Dedicated payroll specialists who understand the hospitality industry's unique requirements
• Full compliance management for all provincial employment standards and union agreements
• Year-end processing including T4 preparation and distribution for all employees

MHM has realized significant operational improvements since partnering with Payworks:

• Reduced payroll processing time by over 75% through automation and managed services
• Eliminated payroll errors and compliance issues across all properties
• Improved accuracy in labor cost reporting and budgeting across hotel properties
• Enhanced employee satisfaction through reliable and timely pay processing
• Streamlined benefits administration reducing administrative burden on HR staff
• Better compliance with union agreements and provincial employment standards
• Reduced administrative costs associated with payroll processing
• Improved data security and backup for sensitive employee information
• Enhanced reporting capabilities providing better insights into labor costs and trends