Challenge
Global Health Corps trains health leaders through two fellowship programs, one across African countries and one in the United States, helping emerging leaders in the health sector step into bigger roles. The organization is donor funded, so every cost has to earn its place with no room to staff a problem when a smaller, sharper answer exists.
Global Health Corps employs people in five African countries: Kenya, Malawi, Zambia, Uganda and Rwanda. Each of those countries has its own tax rules, its own labor law, and its own view of what an employer owes a worker. Sarah Kajumba, Director of People and Culture, runs a lean team and faces the challenge of keeping five sets of rules straight.
The obvious fix would be to bring payroll in house with one internal hire, but that would only cover processing and not the law in five jurisdictions that keep moving. The real alternative would be bigger than a job description—either registering its own entity in each country or setting up an employer of record. Sarah had priced that path and found it costly and time-consuming. A hard limit hides inside every hiring decision: if GHC cannot cover a country compliantly, they would not hire. The compliance question comes first and quietly draws the boundary of the map.
If I have one person internally, I would still need maybe a legal person to check out certain compliance requirements in all the countries. — Sarah Kajumba, Director of People and Culture, Global Health Corps
I wouldn't hire. It's a risk. — Sarah Kajumba, on hiring in countries without compliance coverage
I would recommend, based on the aspects that I've worked with Workpay, which would be payroll and benefits management. — Sarah Kajumba, Director of People and Culture, Global Health Corps
Solution
Global Health Corps works with Workpay across its African countries, and the scope has grown over time. When Sarah arrived, Workpay was already running payroll. About six months later she asked them to take on benefits as well, including health insurance and workmen's compensation that count as legal obligations in the countries where GHC operates.
The partnership covers multiple services:
- Payroll runs across the African countries where GHC has staff
- Health insurance is sourced and managed instead of chased internally
- Workmen's compensation is handled country by country, as required by law
- In Kenya, Workpay is the employer of record for GHC's people there
None of this is hands off on GHC's side. Sarah works from a shared tracker of which benefit is due when, with a named contact she can reach. When things are steady, they speak monthly. When urgent matters arise (like the Rwanda insurance renewal), communication increases to every other day. The rhythm follows the work, not the calendar.
The clearest test came when GHC brought someone new onto the team on a short runway. Because Workpay was already the employer of record in Kenya, it moved the new hire onto payroll and benefits in time for the start date with no gap in cover.
Results
Global Health Corps has achieved significant operational and compliance benefits:
- Successfully manages payroll and benefits across five African countries (Kenya, Malawi, Zambia, Uganda, Rwanda)
- New hires can be onboarded with no gap in payroll and benefits coverage
- Compliance is maintained across all five jurisdictions without internal legal resources
- Statutory changes are caught and implemented by Workpay, providing an additional line of defense
- GHC has not experienced a compliance breach during the partnership
- Lean team can focus on mission-critical work rather than payroll administration
- Expanded hiring capability—can now hire in countries previously considered too risky
- Benefits sourcing and management is fully handled, reducing internal burden