Intrum Oy transfers payroll operations to Silta

Challenge

Intrum had adopted outsourced payroll as its operational model, but previously their payroll team was based in Tallinn. As a result, the HR specialist in Helsinki had to devote the majority of their working hours to managing payroll, which felt absurd since payroll was already outsourced. Initially, Intrum attempted to improve its payroll processes with its then-partner, but their mindset and culture did not align. Intrum sought to modernize its payroll management with a forward-thinking partner that shared their goals: to minimize the time and effort spent on payroll without compromising quality. During the competitive bidding process, it became clear that many providers in Finland required Intrum's HR team to fill out forms, scan them, and send them, which was no longer acceptable.

This felt absurd. Even though payroll was outsourced, it consumed a significant amount of working hours within Intrum's HR department. — Sini Mökkönen, Intrum HR Department

Collaboration is at the heart of Silta's approach. Things are done together. Employees can now send their tax cards directly to Silta. Previously, we could only contact a designated representative with our previous partner. Now, employees can also reach out to Silta directly with payroll-related inquiries. If mistakes occur, we don't point fingers. The blame game has completely ended with Silta. This makes the process much more pleasant. — Sini Mökkönen, Intrum HR Department

If salaries are frequently miscalculated, it undermines the employee's trust in their employer. It inevitably raises the question—especially if the salary deposited is too low—'Is this how little I'm valued if my pay isn't even calculated correctly?' — Sini Mökkönen, Intrum HR Department

Intrum Oy Silta Oy

Solution

Intrum chose Silta as their payroll partner because Silta offered a modern, hassle-free approach to payroll management. The solution included: Time spent on payroll decreased significantly - previously consuming most of one person's working hours, now it only takes a few hours each week. Excellent customer service with collaboration at the heart of Silta's approach - things are done together. Employees can now send their tax cards directly to Silta, and employees can also reach out to Silta directly with payroll-related inquiries. Streamlined processes at Silta with continuous automation to enhance efficiency, significantly reducing errors in payroll. The blame game has completely ended with Silta, making the process much more pleasant.

Results

Time spent on payroll has decreased significantly from consuming most of one person's working hours to only a few hours each week. Collaboration is at the heart of Silta's approach, with things done together rather than pointing fingers. Streamlined processes at Silta continuously automate operations to enhance efficiency with minimal manual intervention, significantly reducing errors in payroll. Accurately calculated salaries increase job satisfaction - if salaries are frequently miscalculated, it undermines the employee's trust in their employer.