North Wales Fire & Rescue Service optimises HR & payroll process with MHR

Emergency Services United Kingdom United Kingdom United States United States Canada Canada Australia Australia
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Challenge

North Wales Fire & Rescue Service needed to improve the management of its 900 employees through streamlining of many core administrative tasks, including online recruitment, payroll and absences, while increasing self-service functionality to empower its people to be more self-sufficient and deliver new levels of engagement.

We are looking forward to partnering with MHR on the implementation of iTrent to make sure our HR and related processes are as efficient as possible. Streamlining tasks which were previously carried out manually will speed up our core processes and improve the accuracy of information. MHR has an excellent reputation for delivering effective software across the emergency services and public sector, and the functionality, mobile responsiveness and user-friendliness of iTrent promises to generate significant efficiency gains going forward. — David Coates, Project Implementation Manager

North Wales Fire & Rescue Service MHR

Solution

North Wales Fire & Rescue Service will be using MHR's market leading cloud-based iTrent system to improve the management of its 900 employees through the streamlining of many core administrative tasks, including online recruitment, payroll and absences, while increasing self-service functionality to empower its people to be more self-sufficient and deliver new levels of engagement. Meanwhile, the implementation of data analytics will enable North Wales Fire & Rescue Service to gain critical business insight from its data.

Results

The implementation will streamline tasks which were previously carried out manually, speeding up core processes and improving the accuracy of information. Data analytics will provide the insight needed to make accurate informed business decisions.

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