Home Directory Health Insurance Fund of Australia (HIF)

Health Insurance Fund of Australia (HIF)

Australia
500+ Employees
1952
2.8 / 5
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Location
Locations
Australia
Employees
Employees
500+
Year founded
Year founded
1952

About

Health Insurance Fund of Australia (HIF) is a member-owned, not-for-profit Australian health fund established in 1952. It provides private health insurance to individuals, couples and families across Australia, with cover options that can be compared side by side on its website before joining.

HIF's range includes hospital cover, extras cover, combined hospital and extras cover, packaged cover, ambulance-only cover, overseas visitors cover and corporate cover. Members can also take out travel insurance through the fund. Supporting services include a provider search, health cover guides, claim forms, a lifetime health cover calculator and a forms library.

Members manage their policies through an online member portal and the HIF mobile app, where they can claim, check cover, update details and order membership cards, with additional help available by phone and through an online knowledge base. As a not-for-profit fund, HIF directs surpluses back into member benefits, and it supports members with health and wellbeing programs including mental health and virtual care services.
Health Insurance - Hospital Cover 35%
Health Insurance - Extras Cover 35%
Health Insurance - Combined Cover 20%
Travel Insurance 10%
Healthcare 70%
Insurance 20%
Wellness & Wellbeing Programs 10%

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Client reviews

2.8
Based on 153 reviews incl. public web sources
Write a review

How this rating is calculated

2.8 weighted across 153 reviews from 3 sources
2.7
138 reviews
3.5
10 reviews
2.9
5 reviews
The overall score is a review-count-weighted average of NEO's own reviews and each partner's public ratings. Figures link to their source — follow a link to read the originals.
via ProductReview.com.au
G
Great Fund member
Mar 1, 2023
“Since I became a member in March I have nothing but positive things. Claims via app refund in bank within a week.”
via SaySo.com.au
S
Second year member
Unknown
“Premiums are competitive, easy setup and management. Frustrated some benefits go unused in extras plans.”
via SaySo.com.au
F
Former long-term member
Unknown
“Hospital procedure claim over 2 days denied initially. After stress and many calls, they covered it. Other providers handle this better.”
via Glassdoor
M
Member Service Advisor
Jul 1, 2024
“Management and team toxic. Pay shocking. Team leaders power trip despite nice members and good training.”
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