Get Live Quote A journey towards digital transformation: How ChacoNET revolutionised its operations with Odoo ERP and Interfaces
Paraguay
Challenge
ChacoNET, an Internet service provider based in Loma Plata, Boquerón department, faced significant challenges in its operational management. In early 2022, the company switched to a new management system that proved problematic. The invoicing process became stressful and could take weeks, making it difficult to process payments properly. Data migration was a manual process due to the system's inability to import previous operations.
Customer dissatisfaction over delays in invoice and receipt delivery was a critical issue. Additionally, bank reconciliation proved complicated, making payment control difficult. In short: inefficiency and dissatisfaction. The team faced delays in sending invoices and receipts to customers, lengthy and complicated month-end reconciliations and closures, and delays and complexity in preparing budgets. Four people dedicated 15 full days each month to invoice issuance and printing, and automatic debit processing took two weeks, causing significant delays in receipts to their customers.
I never imagined that a system could do so many things automatically. The implementers and programmers understood exactly what we needed, and they delivered much more than we had asked for at the beginning. They took all the time to listen to our needs and ideas. We had many online meetings and they always found a solution to our problems. They never tired of helping us and we were really very happy with all their work. — Lilian Penner, Founder of ChacoNET
We're more relaxed now. In general, everyone in the office can finish our work faster. — ChacoNET team
Solution
ChacoNET partnered with Interfaces to implement Odoo ERP as its comprehensive management solution. Interfaces' project management methodology aimed to add continuous value to the client week by week with real progress. During implementation, there were weekly online meetings where not only were advances demonstrated, but time was taken to listen to what the company needed. This process continued after implementation, with space for continuous improvement and changes to streamline business operations.
The implemented solution included modules for Accounting, Purchasing, Inventory, Invoicing and Subscriptions. The system was customised and adapted specifically to ChacoNET's needs, enabling the automation of key processes and the integration of all operations on a single platform.
Results
The results were transformative for ChacoNET:
- Reduction from 4 people working 15 full days per month on invoice issuance and printing to just 1 person working a few hours per month
- Automatic debit processing reduced from 2 weeks to just minutes (the time it takes the bank to confirm the transaction)
- Reduction in payment queue from a maximum of 4 people waiting to queues stretching to the door
- Punctuality in sending invoices and receipts to customers
- Reconciliations completed in minutes rather than lengthy and complicated processes
- New budgets prepared in minutes, straightforward and of high quality
- The team reported feeling "more relaxed" and able to "finish our work faster"
- Significant improvement in customer satisfaction due to punctual document delivery
