DNS Associates Case Study – Outbooks Outsourced Accounting Services

DNS Associates is a multiple award-winning accountancy practice established in 2005 with revenue upwards of £3m growing at 25%. As the business grew, they struggled with various operational aspects:

- Increasing costs that were not being offset by revenue growth
- High staff turnover leading to inconsistency and knowledge loss
- Poor customer experience due to operational inefficiencies
- Delayed account submissions affecting client satisfaction
- Slow response to query resolution creating bottlenecks

These operational challenges were impacting both profitability and customer satisfaction, despite the practice's strong market position and growth trajectory.

Outbooks provided a flexible, efficient and responsive outsourced accounting services solution:

Initial Engagement and Understanding:
- Worked closely with DNS Associates to understand the practice, the working culture, customer demands, regulation and compliance requirements
- Identified areas where outsourcing could provide the most value

Services Provided:
- Bookkeeping & Management Accounts
- Self Assessment
- VAT Returns
- CIS & Payroll
- Year End Accounts & CT Returns
- Company Secretarial
- Periodic P&L and Balance sheet reporting
- Reconciliation of accounts
- Property Income & Taxes, Capital Gains, Foreign Income
- VAT/PAYE registration and submission
- All services related to payroll including sole trader and partnership accounts

Outcomes:
- Enabled DNS Associates to focus its time on business development
- Allowed the practice to invest their time in growing the practice rather than managing operational tasks
- Delivered unparalleled service to DNS Associates' customers

DNS Associates achieved significant improvements:

- Improved margins through cost reduction and operational efficiency
- Better customer experience through faster query resolution and timely account submissions
- Practice saw a spike in growth after engaging with Outbooks
- Ability to scale operations without proportional increases in overhead costs
- Enhanced focus on business development and client relationships