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Bupa

United Kingdom
30,000+ Employees
1947
★★★☆☆ 3.3 / 5
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Location
Locations
United Kingdom
Employees
Employees
30,000+
Year founded
Year founded
1947

About

Bupa is a health insurer operating in Australia, providing hospital and extras cover for individuals and families, corporate health insurance through participating employers, ambulance cover, and overseas visitors and overseas student health cover for people on various visas. Quotes and comparisons can be made online, by phone or in a Bupa store, and the company handles the paperwork for members switching from another health fund.

Bupa has been operating in Australia for over 75 years and supports more than 4 million members. Its offering includes extensive hospital and extras provider networks, options that reduce out-of-pocket treatment costs, online and in-person claiming, and member discounts and rewards through programs such as Life Rewards.

Members can also use Blua, Bupa's digital health service, which includes online doctor consultations, chemist delivery and related health programs, with yearly service limits applying. Through Blua, Bupa also offers pharmacogenomics test kits in partnership with myDNA to help identify how DNA variants may affect responses to medications.
Health Insurance 45%
Benefits Administration 30%
Employee Wellness Programs 15%
Healthcare Services 10%
Healthcare 40%
Insurance 35%
Employee Benefits 25%

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Client reviews

★★★☆☆
3.3
Based on 9630 reviews incl. public web sources
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How this rating is calculated

★★★☆☆
3.3 weighted across 9630 reviews from 3 sources
★★★★☆
3.5
5000 reviews
★☆☆☆☆
1.4
1494 reviews
★★★★☆
3.8
3136 reviews
The overall score is a review-count-weighted average of NEO's own reviews and each partner's public ratings. Figures link to their source — follow a link to read the originals.
via Trustpilot
N
Not specified
Jan 1, 2026
★☆☆☆☆
“WORST CUSTOMER SERVICE among all health funds in Australia. Probably worst customer service across all over Australia. STAY AWAY FROM BUPA.”
via Trustpilot
N
Not specified
Apr 1, 2025
★☆☆☆☆
“Very disappointed with Bupa. Can't do online can't do instore given forms to send in the post.”
via ProductReview.com.au
D
Danny B.
Aug 1, 2026
★☆☆☆☆
“Never use theses people I have top cover and they won't even let me cancel my policy Hcf have helped me instantly.”
via Glassdoor
N
Not specified
Dec 1, 2024
★★★★★
“Company was very generous with benefits and perks. Nice office location; a bit far south, but once you arrived, it was nice.”
via Glassdoor
N
Not specified
Sep 1, 2025
★★★☆☆
“Good benefits, private health insurances, bonus and good training throughout. Caring managers who go above and beyond for mental health awareness.”
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