Get Live Quote Case study: Takeover and management of shared services centre
Croatia
Germany
United Kingdom
Poland
Challenge
A leading digital communications company and global mobile network operator required takeover and management of their Shared Service Centre operations. The client needed to improve efficiency, reduce errors, and maintain high quality standards in their accounting and HR operations across multiple countries.
In our partnership with a globally-renowned digital communications company, we successfully took over and managed their Shared Service Centre in the Czech Republic. By seamlessly integrating a team of almost 40 professionals, we further demonstrated our ability to adapt and deliver comprehensive accounting services on a multinational scale. Meeting compliance requirements and maintaining high standards in detailed management reporting, we consistently achieved our KPIs with a near-perfect success rate of 99.99% each month. This experience has underscored our capacity for excellence, reaffirming our place as a trusted and capable partner in diverse sectors. — Jana Vasilenková | Head of BPO at Accace
Solution
Accace took over and managed the client's Shared Service Centre in Czech Republic with a team of almost 40 employees.
LEVERAGING OUR COMPETENCE:
- Management of compliance requirements
- Detailed management reporting – KPIs met every month at least at 99.99%
- Efficiency improvements by almost 10% through better split of activities, responsibilities and change of team structure
LEVERAGING OUR TECHNOLOGY:
- Takeover of Client's Shared Service Centre in Czech Republic with team of almost 40 employees
- By taking over of activities performed outside Europe, decreased error rate by almost 75% and ensured better control over current processes
LEVERAGING OUR COMMUNITY:
- Management of team delivering comprehensive accounting services in Czech Republic and Slovakia
- Increased headcount by almost 40% in Czech Republic while successfully managing the handover of the agenda
- Reduction of time spent on HR processes, such as hiring of new employees, evaluation, trainings etc. on Client's side by 100% leaving this responsibility to Accace
Results
Cooperation since 2016
- 10% increase of efficiency thanks to redefined activities and responsibilities
- Better control and decreased error rate by 75%
- 99.99% of KPIs met every month
- Successfully integrated almost 40 employees into Accace team
- Increased headcount by almost 40% in Czech Republic
- Reduced client's HR process time by 100% through full responsibility transfer
- Maintained high quality standards and compliance requirements
- Improved operational efficiency and error management
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