Helpling’s Scale-Up Fueled by High Retention and Seamless Offshore Support

New customers preferred assisted onboarding with knowledgeable staff, but Helpling lacked eloquent communicators, leading to lower conversion rates.

Candidates from other countries lacked the customer service finesse found in Filipino staff (Aruga ng Pinoy), limiting their ability to handle front-end support effectively.

Helpling needed to quickly scale their team but faced difficulties managing the tedious administrative tasks that come with hiring offshore employees.

Penbrothers provided Helpling with fast access to skilled Filipino talent within 30 days, leveraging their renowned customer service finesse (Aruga ng Pinoy).

Penbrothers managed all offshore hiring admin tasks, including EOR services, allowing Helpling to focus on core activities.

Penbrothers provided ongoing feedback via 90-day Hypercare framework—a support system ensuring effective onboarding and integration—creating an environment for employees to thrive with enhanced performance.

Improved Talent Acquisition Quality: Helpling quickly hired quality talent, reducing inefficiencies and minimizing hiring risks, leading to a stronger team.

Expansion to Germany: Success of Singapore team led Helpling's Germany HQ to expand collaboration with Penbrothers, resulting in additional hires.

86% Employee Retention: 86% of outsourced employees stayed beyond 12 months, proof of Penbrothers' strong recruitment, cultural fit, and continuous Hypercare support.

Key metrics: 7 Penbrothers employees, 86% employee retention, client since 2023, 75% financial savings.