Luxclusif’s Path to Talent Growth and Retention with Offshore HR

As a startup, Luxclusif operated under a bootstrapping model, meaning they needed to grow while keeping costs low. Hiring and managing an in-house team in a high-cost labor market was unsustainable, prompting them to explore offshore solutions.

Luxclusif needed a trusted partner to establish and manage a remote team in the Philippines while ensuring compliance with local labor laws, payroll, and employee retention.

Bootstrapping in business refers to launching and growing a company using only available resources, such as personal savings or minimal infrastructure, without relying on external funding.

Penbrothers provided an end-to-end HR solution, handling talent acquisition, payroll, compliance, and employee benefits. This allowed Luxclusif to scale its workforce efficiently without the complexities of setting up local HR operations.

Penbrothers took a consultative approach to hiring, working closely with Luxclusif to understand their unique workforce needs. Luxclusif only needed to share their role requirements, assess shortlisted candidates, and onboard employees effortlessly.

To ensure talent longevity, Penbrothers boosted retention through engagement programs, structured strategies, and 90-Day Hypercare, ensuring smooth integration, role clarity, and performance alignment.

88% Employee Retention and Improved Engagement: With Penbrothers handling HR functions, Luxclusif not only expanded its workforce but also strengthened employee retention, achieving a retention rate of 88%. This ensured long-term stability, higher productivity, and a strong company culture.

Successful Acquisition by FARFETCH Group: Due to its optimized operational model and strong financial performance, Luxclusif was acquired by FARFETCH in 2021, positioning it as a global leader in the pre-owned luxury market.

81% Savings Per Role: By offshoring with Penbrothers, Luxclusif achieved an average of 81% savings per role, significantly reducing operational costs while maintaining high-quality talent.

Key metrics: 79 Penbrothers employees, 88% employee retention, client since 2014, 81% financial savings.