Terms and Conditions

TERMS AND CONDITIONS

Last Updated: January 15, 2026

1. ACCEPTANCE OF TERMS

These Terms and Conditions (“Terms”) govern your access to and use of the NEO Global Pty Ltd (“NEO,” “we,” “us,” or “our”) website, platform, and services (collectively, the “Platform”). By accessing or using the Platform, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

IMPORTANT NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 17. IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.

2. DEFINITIONS

“Client” means any User seeking global employment services through the Platform.

“Provider” or “Service Provider” means any third-party vendor, agency, or company listed on the Platform that offers employment-related services including but not limited to Employer of Record (EOR), Agent of Record (AOR), payroll, recruitment, immigration, compliance, or related services.

“Marketplace” means NEO’s Global Employment Marketplace where Providers are listed and Clients can connect with them.

“Profile” means the information, description, and details about a Provider displayed on the Platform.

“Service Agreement” means any agreement entered into directly between a Client and a Provider for the provision of services.

“User Content” means all content submitted, posted, uploaded, published, or transmitted on or through the Platform by any User, including but not limited to Provider Profiles, reviews, photos, descriptions, and communications.

3. PLATFORM DESCRIPTION

3.1 Vendor-Agnostic Marketplace

NEO operates as a vendor-agnostic platform that connects Clients with independent third-party Service Providers. NEO is not a Service Provider itself and does not directly provide employment, payroll, immigration, recruitment, or other professional services listed on the Platform, except where expressly stated in a separate written agreement.

3.2 Facilitator Role

NEO acts primarily as a facilitator and technology platform that enables connections between Clients and Providers. Subject to specific arrangements NEO may have with select Providers, NEO generally does not control, employ, manage, or supervise Providers listed on the Platform. All services are provided directly by independent third-party Providers, not by NEO.

3.3 Platform Terms of Service Customers who have entered into a Master Services Agreement (or Channel Partnership Agreement) with NEO are additionally bound by the Platform Terms of Service, which governs technical platform access, support, availability, and data handling. In the event of any conflict between these Terms and the Platform Terms of Service, the Platform Terms of Service prevails for matters relating to platform use.

4. NO WARRANTIES OR ENDORSEMENTS

4.1 No Formal Vouching

While NEO makes reasonable efforts to list reputable Service Providers on the Platform, NEO DOES NOT VOUCH FOR, WARRANT, GUARANTEE, OR FORMALLY ENDORSE ANY PROVIDER OR THEIR SERVICES. The listing of a Provider on the Platform does not constitute a recommendation, certification, or guarantee of quality, reliability, competence, or suitability.

4.2 Provider Verification Efforts

NEO makes reasonable commercial efforts to verify certain Provider credentials, licenses, certifications, insurance coverage, and operational capabilities. However, NEO DOES NOT GUARANTEE THAT ALL PROVIDER INFORMATION HAS BEEN VERIFIED or that verification is comprehensive, current, or error-free. Provider information is primarily supplied by the Providers themselves, and NEO makes no representations or warranties regarding its accuracy, completeness, or currency. Verification practices may vary by Provider, service type, jurisdiction, and over time.

4.3 Provider Badges and Designations

NEO may award certain Providers badges, designations, or labels based on NEO’s internal criteria, algorithms, client feedback, verification status, or other factors. THESE BADGES AND DESIGNATIONS DO NOT CONSTITUTE A FORMAL ENDORSEMENT, WARRANTY, OR GUARANTEE BY NEO.

Such badges indicate only that, at the time awarded:

Badges do not guarantee:

CLIENTS REMAIN SOLELY AND FULLY RESPONSIBLE FOR THEIR OWN DUE DILIGENCE REGARDLESS OF ANY BADGES, VERIFICATION STATUS, OR DESIGNATIONS DISPLAYED.

NEO may modify, suspend, or remove badges at any time without notice and has no obligation to maintain any particular badge criteria or methodology.

4.3 Services Provided “As Is”

All Provider services obtained through the Platform are provided on an “AS IS” and “AS AVAILABLE” basis. NEO makes no warranties, express or implied, regarding Provider services, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, timeliness, or non-infringement.

4.4 Platform Availability

NEO does not warrant that the Platform will be uninterrupted, timely, secure, or error-free. NEO does not warrant that the results obtained from use of the Platform will be accurate or reliable.

5. CLIENT RESPONSIBILITIES AND DUE DILIGENCE

5.1 Independent Investigation Required

CLIENTS ARE SOLELY AND FULLY RESPONSIBLE FOR CONDUCTING THEIR OWN DUE DILIGENCE before engaging any Provider found on the Platform. This includes but is not limited to:

5.2 Direct Contractual Relationship

Any agreement for services between a Client and a Provider is entered into directly between those parties. NEO is not a party to such agreements and has no obligations, liabilities, or responsibilities arising from them unless expressly stated in a separate written agreement.

5.3 No Reliance on NEO

Clients acknowledge that they are not relying on any statements, representations, or recommendations from NEO when selecting or engaging a Provider, except where NEO has expressly provided such recommendations in writing. All decisions to engage a Provider are made independently by the Client based on their own investigation and judgment.

6. PROVIDER TERMS

6.1 Profile Information

Providers are responsible for the accuracy and completeness of information in their Profiles. By listing on the Platform, Providers represent and warrant that all information provided is true, accurate, current, and complete.

6.2 No Guarantee of Presentation

While NEO makes reasonable efforts to accurately present Provider information, NEO MAKES NO GUARANTEES REGARDING HOW, WHERE, OR WHETHER A PROVIDER’S PROFILE WILL BE DISPLAYED on the Platform. NEO reserves the right to modify, edit, remove, or refuse to display any Provider Profile at its sole discretion for any reason, including but not limited to:

6.3 No Guarantee of Leads or Revenue

NEO does not guarantee that any Provider will receive inquiries, leads, clients, or revenue from being listed on the Platform. Provider visibility and client selection are influenced by numerous factors outside NEO’s control.

6.4 Profile Modifications

NEO reserves the right to modify, edit, format, or reorganize Provider Profile information to maintain Platform consistency, usability, and quality standards. Providers grant NEO a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute Profile content for Platform operation and marketing purposes as set forth in Section 11.

6.5 Release from Provider Claims

Providers hereby release and waive any claims against NEO related to:

6.6 Off-Platform Transactions Prohibited

Providers agree not to:

NEO may monitor communications as described in Section 16 to detect and prevent such conduct. Violations may result in immediate account termination, liability for lost fees, and legal action.

7. RELATIONSHIP BETWEEN NEO AND USERS

7.1 General Platform Relationship

Unless expressly agreed otherwise in a separate written agreement, no agency, partnership, joint venture, employment, franchise, or other special relationship is created between NEO and any User as a result of these Terms or use of the Platform.

7.2 Provider Independence

Service Providers listed on the Platform are independent third parties. Except where NEO has entered into a separate written agreement with a specific Provider:

7.3 Client Relationships

All Service Agreements are entered into directly between Clients and Providers. NEO is not a party to such agreements unless expressly stated in writing.

7.4 Specific Arrangements

NEO reserves the right to enter into specific commercial relationships, partnerships, reseller agreements, white-label arrangements, or other business arrangements with select Service Providers or third parties. Such arrangements do not affect the general vendor-agnostic nature of the Platform or create obligations for NEO with respect to other Providers or Users.

8. LIMITATION OF LIABILITY

8.1 No Liability for Provider Actions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEO SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, COSTS, OR EXPENSES ARISING FROM OR RELATED TO:

8.2 Maximum Liability Cap

In no event shall NEO’s total aggregate liability to any User exceed the lesser of (a) the fees paid by that User to NEO in the twelve (12) months preceding the claim, or (b) AUD $1,000.

8.3 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to:

This exclusion applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if NEO has been advised of the possibility of such damages.

8.4 Essential Terms

The parties acknowledge that the limitations of liability in this Section 8 have been negotiated by them and reflect a fair allocation of risk. These limitations form an essential basis of the bargain and will survive and continue in full force and effect despite any failure of consideration or of an exclusive remedy.

9. INDEMNIFICATION

9.1 Client Indemnification

Clients agree to indemnify, defend, and hold harmless NEO, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

9.2 Provider Indemnification

Providers agree to indemnify, defend, and hold harmless NEO, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

9.3 Indemnification Process

NEO reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree not to settle any such matter without NEO’s prior written consent.

10. USER CONDUCT

10.1 Prohibited Activities

Users agree not to:

10.2 Account Security

Users are responsible for maintaining the confidentiality of their account credentials and for all activities under their account. Users must immediately notify NEO of any unauthorized access or security breach.

10.3 User Representations and Warranties

All Users represent and warrant that:

10.4 Consequences of Violations

Providing false, misleading, or inaccurate information, or violating these Terms, may result in:

11. INTELLECTUAL PROPERTY

11.1 NEO Ownership

The Platform, including all software, technology, designs, graphics, text, logos, trademarks, and other content (excluding User-submitted content), is owned by NEO and protected by intellectual property laws. Users receive a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purpose in accordance with these Terms.

11.2 Restrictions

Users may not:

11.3 License to User Content

By submitting, posting, or displaying content on or through the Platform (including Provider Profiles, reviews, photos, descriptions, communications), you grant NEO:

This license continues even after you stop using the Platform, unless you delete the specific content (in which case the license will terminate within a reasonable time after deletion, except for content already used in marketing materials or shared with third parties).

11.4 No Compensation for Content

No compensation will be paid to you for NEO’s use of your User Content as permitted by these Terms. You waive any right to inspect or approve the finished product or any marketing materials that may use your content.

11.5 Content Ownership

You retain ownership of any User Content you submit. You represent and warrant that you own or have the necessary rights to all User Content you submit and that such content does not violate any third-party rights.

12. PRIVACY

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at [URL] to understand how we collect, use, and protect your information.

13. THIRD-PARTY SERVICES AND LINKS

The Platform may contain links to third-party websites or services (including Provider websites). NEO is not responsible for the content, accuracy, privacy practices, or services of any third party. Your interactions with third parties, including Providers, are solely between you and that third party. NEO encourages you to review the terms and privacy policies of any third-party websites or services.

14. MODIFICATIONS TO TERMS

NEO reserves the right to modify these Terms at any time. We will provide notice of material changes by:

Your continued use of the Platform after changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform.

15. MODIFICATIONS TO PLATFORM

NEO reserves the right to modify, suspend, or discontinue the Platform (or any part thereof) at any time, with or without notice, and without liability to Users. NEO may also impose limits on certain features or restrict access to parts or all of the Platform.

16. COMMUNICATION MONITORING AND TRACKING

16.1 Platform Communication

All communications conducted through the Platform (messages, requests, quotes, reviews) may be monitored, recorded, and stored by NEO for:

16.2 Off-Platform Communication Detection

NEO may use third-party vendors or technical means to detect when Users engage in off-platform communications (such as phone calls or text messages initiated through Platform connections) to:

NEO does not monitor or store the CONTENT of off-platform communications except as necessary for fraud prevention, legal compliance, or when required by law.

16.3 Consent to Monitoring

By using the Platform, you consent to all monitoring, tracking, and recording described in this section.

17. TERMINATION

17.1 Termination by User

You may terminate your account at any time by contacting NEO at support@joinneo.com. Termination does not relieve you of any payment obligations incurred before termination.

17.2 Termination by NEO

NEO MAY, IN ITS SOLE DISCRETION, WITH OR WITHOUT CAUSE, WITH OR WITHOUT PRIOR NOTICE, AND AT ANY TIME:

Reasons for termination may include but are not limited to:

17.3 No Refund Upon Termination

Upon termination for cause, NEO will not refund any fees already paid. Termination does not relieve you of any payment obligations incurred before termination.

17.4 Effect of Termination

Upon termination, your right to access the Platform immediately ceases. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 4, 5, 8, 9, 11, 18, 26, and 27.

18. DISPUTE RESOLUTION AND ARBITRATION

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles.

18.2 BINDING ARBITRATION AND CLASS ACTION WAIVER

IMPORTANT NOTICE: THIS SECTION CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.

18.2.1 Agreement to Arbitrate

Except as provided in Section 18.2.2, you and NEO agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, Provider services obtained through the Platform, or your relationship with NEO (collectively, “Disputes”) will be settled by binding individual arbitration, rather than in court.

BY ACCEPTING THESE TERMS, YOU AND NEO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

18.2.2 Exceptions to Arbitration

The following Disputes are NOT subject to arbitration and may be brought in court:

18.2.3 Arbitration Opt-Out

YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT. If you do not wish to resolve Disputes through arbitration, you may opt out within 30 days after you first agree to these Terms by sending an email to legal@joinneo.com with the subject line: “ARBITRATION OPT-OUT” that includes:

Once NEO receives your valid Opt-Out Notice, this arbitration provision (Section 18.2) will not apply to you, and any Disputes will be resolved in court as set forth in Section 18.3. The remaining provisions of these Terms will not be affected by your opt-out.

If you do not opt out within 30 days, you will be bound by the arbitration agreement.

18.2.4 Informal Resolution Requirement

Before initiating arbitration, the party seeking arbitration must first send a written notice of the Dispute to the other party and allow 30 days for good faith attempts at informal resolution.

Notice to NEO must be sent by email to: legal@joinneo.com

Notice must include:

If the Dispute is not resolved within 30 days after receipt of the notice, either party may initiate arbitration proceedings.

18.2.5 Arbitration Procedures

The arbitration will be administered by the Australian Disputes Centre (ADC) under its Arbitration Rules in effect at the time, or if ADC is unavailable, by another mutually agreed arbitration provider. The arbitrator, not any court, will have exclusive authority to resolve all Disputes, including disputes about the interpretation, scope, enforceability, revocability, or formation of this arbitration agreement.

The arbitration will be conducted in Sydney, New South Wales, Australia, or at another location mutually agreed by the parties. For disputes involving AUD $25,000 or less, the arbitration may be conducted via telephone, video conference, or based solely on written submissions at your election.

18.2.6 Individual Basis Only – Class Action Waiver

YOU AND NEO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator may not:

If this class action waiver is found to be unenforceable for any reason, then the entire arbitration agreement in Section 18.2 shall be null and void.

18.2.7 Costs and Fees

Each party will pay its own attorneys’ fees and costs in arbitration unless the arbitrator awards fees to the prevailing party as permitted by applicable law, or unless applicable law requires otherwise. NEO will pay arbitration filing fees to the extent required by the arbitration provider’s rules.

18.2.8 Survival

This arbitration and class action waiver provision will survive any termination of your account, these Terms, or the Platform.

18.2.9 Enforceability

If any portion of this Section 18.2 is found to be unenforceable or unlawful for any reason, the remainder of this Section 18.2 shall continue in full force and effect to the maximum extent permitted by law, except that if the class action waiver in Section 18.2.6 is found unenforceable, the entire arbitration agreement shall be void.

18.3 Jurisdiction for Non-Arbitrated Claims

For any Disputes not subject to arbitration (either because you opted out, the Dispute falls under an exception in Section 18.2.2, or the arbitration agreement is found unenforceable), you agree that such Disputes must be resolved exclusively in the state or federal courts located in Sydney, New South Wales, Australia, and you hereby submit to the personal jurisdiction of those courts for the purpose of litigating such claims. You hereby waive any and all jurisdictional and venue defenses otherwise available.

18.4 Time Limitation on Claims

You agree that any claim or cause of action arising out of or related to use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

19. FEES AND PAYMENT

19.1 Platform Fees

NEO may charge fees for use of the Platform or certain Platform features. All fees will be clearly disclosed before you incur them. Fees are non-refundable except as expressly stated in writing.

19.2 Provider Fees

Clients are responsible for negotiating and paying all fees directly to Providers for services rendered. NEO is not responsible for Provider fee disputes unless NEO processes payments on behalf of a Provider pursuant to a separate agreement.

19.3 Payment Terms

All fees owed to NEO are due immediately unless otherwise stated. NEO may suspend or terminate your access for non-payment. You are responsible for all costs of collection, including reasonable attorneys’ fees.

19.4 Currency

Unless otherwise specified, all fees are stated and payable in Australian Dollars (AUD).

20. DISCLAIMERS

20.1 General Disclaimer

THE PLATFORM AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.

20.2 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

20.3 No Guarantee of Results

NEO does not warrant that:

20.4 Provider Services

NEO makes no warranties regarding the quality, reliability, timeliness, or suitability of any Provider services. All Provider services are obtained at your own risk and discretion.

21. SEVERABILITY

If any provision of these Terms is found by a court or arbitrator to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

22. WAIVER

No waiver of any provision of these Terms shall constitute a waiver of any other provision or any subsequent waiver of the same provision. NEO’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by NEO to be effective.

23. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any other legal notices or agreements published on the Platform, constitute the entire agreement between you and NEO regarding use of the Platform and supersede all prior agreements and understandings, whether written or oral.

24. ASSIGNMENT

You may not assign or transfer these Terms or your rights hereunder without NEO’s prior written consent. Any attempted assignment in violation of this provision is void. NEO may assign these Terms without restriction, including to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

25. FORCE MAJEURE

NEO shall not be liable for any failure or delay in performance of its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to:

26. HEADINGS

The headings and section titles in these Terms are for convenience only and have no legal or contractual effect.

27. PARTNER REVIEWS

(a) NEO may publish verified reviews and ratings from Customers regarding Provider’s services.

(b) Provider acknowledges that reviews may affect marketplace positioning, Preferred Partner status, and client matching.

(c) Provider may respond to reviews through the Platform where such functionality is available. Responses must be professional and factual.

(d) Provider shall not:

(e) NEO may remove reviews that violate Platform policies but is not obligated to remove negative reviews that are factually accurate.

(f) NEO may consider review history when evaluating Provider’s continued participation in the marketplace or Preferred Partner Program.

28. NOTICE FOR AUSTRALIAN CONSUMERS

28.1 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be lawfully excluded, restricted, or modifying (“Non-Excludable Rights”).

28.2 Liability Limitation for Non-Excludable Rights

To the extent permitted by law and subject to Non-Excludable Rights, NEO’s liability for breach of any Non-Excludable Right in connection with services supplied by NEO (not including services supplied by Providers) is limited, at NEO’s option, to:

28.3 Platform as Facilitator

For the avoidance of doubt, NEO’s primary role is to provide a technology Platform that connects Clients with independent Service Providers. NEO does not supply the professional employment, payroll, immigration, recruitment, or compliance services offered by Providers except where expressly stated in a separate written agreement. Any consumer guarantees relating to Provider services are between you and the Provider, not NEO.

28.4 Fair Trading

NEO is committed to fair trading practices and compliance with Australian Consumer Law. If you believe NEO has engaged in misleading or deceptive conduct, please contact us immediately at legal@joinneo.com.

29. EXPORT CONTROLS

You agree to comply with all applicable export and import control laws and regulations in your use of the Platform. You represent that you are not located in, under the control of, or a national or resident of any country to which Australia has embargoed goods or services.

30. CONTACT INFORMATION

For questions about these Terms, please contact:

NEO Global Pty Ltd
Email: legal@joinneo.com
Address: Sydney, New South Wales, Australia
Website: [www.joinneo.com]

For general support inquiries: support@joinneo.com

31. ACKNOWLEDGMENT AND ACCEPTANCE

BY CLICKING “I ACCEPT,” CREATING AN ACCOUNT, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS IN SECTION 18.