Industry-Proven Scalability: CORE’s Dedicated Real Estate BPO Services Sets a New Standard

A fast-growing property firm required dedicated offshore support for leasing, tenant services, and financial tasks without compromising quality. However, their previous property management outsourcing partner used a shared resource model, where agents managed multiple client accounts simultaneously. This led to inefficiencies in operations and real estate back office support:

📍 **Lack of Process Ownership** – Their previous BPO partner assigned shared agents who juggled multiple clients, leading to shallow process expertise.

📍 **Inconsistent Service Quality** – Performance and turnaround times fluctuated due to split responsibilities, impacting customer experience.

📍 **Limited Transparency** – The client lacked visibility into employee compensation, engagement initiatives, and operational processes offshore.

📍 **Scalability Constraints** – They needed a partner who could grow with them while ensuring dedicated support.

📍 **Employee Well-being Concerns** – A strong commitment to fair wages and employee engagement made it crucial to find a values-aligned outsourcing provider.

Without tailored real estate outsourcing, the client risked inefficiency, operational bottlenecks, and reduced offshore team engagement.

CORE implemented a real estate back office support solution designed to enhance efficiency, transparency, and scalability:

✅ **Fixed-Cost, Transparent Pricing Model**

A predictable, all-inclusive hourly rate ensured clear financial planning, eliminating hidden costs.

✅ **Exclusive, Dedicated Offshore Teams for Real Estate**

Employees worked solely on the client's processes, developing in-depth expertise and delivering consistent service.

✅ **End-to-End Business Support**

Comprehensive back-office services included:

- **Recruitment, HR, and Administrative Support**

- **Payroll Processing and Timely Disbursement**

- **IT Support and Fully Equipped Workstations in a State-of-the-Art Facility**

- **Employee Engagement Initiatives** to foster connection and belonging

- **Dedicated Onsite Operations Manager** to oversee daily operations, monitor KPIs, and provide regular performance updates

✅ **Onsite Operations Management and Leadership Oversight**

A dedicated operations manager provided real-time KPI monitoring and performance updates, with direct executive involvement from CORE's leadership team.

✅ **Salary Transparency and Ethical Employment Practices**

CORE ensured fair wages, aligned with the client's standards, to maintain an engaged and high-performing workforce.

To assess provider fit, the client conducted a 3-day competitive trial, comparing CORE against multiple BPOs, including their incumbent partner.

### **Trial Performance Results**

📈 **#1 in Accuracy** – 96.67% task accuracy, the highest among all competitors.

📈 **#1 in Speed** – 40% faster turnaround time, with an average task completion time of 218.94 minutes.

### **Business Impact**

💠 **Stronger Process Expertise** – Dedicated employees became process experts, reducing errors and increasing efficiency.

💠 **Higher Employee Satisfaction** – Personalized onboarding, branded welcome kits, and direct client involvement in hiring fostered engagement and retention.

💠 **Seamless Scalability** – The client expanded from 11 to 50 dedicated employees by Q1 2025 under the same collaborative, transparent model.

💠 **Strategic Leadership Support** – CORE's hands-on leadership approach throughout the process gave the client confidence in both operational excellence and employee well-being.